Habiba Ahmed Faraj

Customer Service and Sales OfficerFull Time

• Job Details:- Handle first-level enquiries received in person - Deliver accurate information to customers and manage their expectations to ensure a smooth customer journey - Carry out all reception and registration duties accountabilities - Collect and report money collected from customers for placement tests or course registrations and other products - Conduct Teaching Centre sales consultations which involves but is not limited to providing speaking assessment to evaluate customer's final language level according to agreed assessment guidelines - Build rapport with prospective customers to gain understanding and information to respond to their specific needs and requirements - Make outbound calls to support customers dropping out at different stages of the customer journey and track conversions

Operations SpecialistFull Time

• Job Details:-Welcoming customers, giving the presentation, confirming reservations on CRM -Receiving any feedback from clients, Answering phone calls -Taking responsibility for the financial part -Doing Surveys over the phone -Handling customer’s queries and complaints -Doing follow-up calls on new clients to ensure targeted fillings. -Following up on absent clients/kids. -Sending necessary e-mails. -Receiving any feedback from clients

Floor Operation SpecialistFull Time

• Job Details:-Following up on absent clients/kids. -Observing kids in/ out and floor control during kid's presence -Receiving any feedback from clients, Answering phone calls -Taking responsibility for the financial part -Conduct placement tests for new clients to place them in the correct level and final exams for the enrolled students -Doing Surveys Face to face and over the phone -Handling customer’s queries and complaints -Keep updated records of expenses and costs