Habeba Mohamed

Customer Operations Specialist quality teamFull Time

• Job Details:Homzmart It's an E‐commerce company and one stop shop where you purchase everything from furniture to household items and more! Firstly iam working in the confirmation team, iam responsible for everything related to the order about the material and the colour and any thing related to the confirmation team then iam moved to the logistics department in it iam responsible for setting a delivery date or suitable time for the customers to receiving the items in there orders after this iam moved to IR team as a upgrading and senior agent in this team iam responsible for any complaints related to the customer and solve it to make him satisfied about the service and the products Finally now iam joined quality team as a customer operation specialist Responsible for many thing 1-shopping experience 2-insights related to all the departments to make him more productive and to make the mistakes less 3-validation and coaching logistics team 4-focuse group as a pr