Habeba Khaled
Customer Support Representative at Concentrix
Sheikh Zayed, Giza, EgyptWork Experience
Customer Support Representative
Concentrix
Aug 2024 - Present -11 months
- Job Details:Handled customer concerns and answered their questions.
Customer Support Representative
Raya CX
Dec 2023 - Mar 2024 -3 months
- Job Details:Handled customer concerns and resolved their issues, identified customers’ needs to achieve their satisfaction, provided assistance and processed orders, directed customers to the right department.
Kenvue
Aug 2023 - Oct 2023 -2 months
- Job Details:Supported the team in their daily activities.
Johnson & Johnson
Aug 2022 - Oct 2022 -2 months
- Job Details:Helped the team in handling instore activities and POSMs, supported the team in delivering PR kits for influencers, helped the team prepare a FBP for 2024, handled the competition analysis and price laddering.
Education
Bachelor's Degree in Business Administration
Cairo University (CU)Jan 2020 - Jan 2024 - 4 yr
Skills
- Problem Solving
- Business Administration
- Marketing
- MS Word
- excel
- powerpoint
- Excellent time management
- Excellent leadership skills
- Excellent communication skills
- Excellent problem-solving skills
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Languages
English
FluentArabic
Fluent