Basic Info

Hisham AbouZeid

4 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

International Account Senior Advisor at Vodafone International Services (VIS)

Experience Details

International Account Senior Advisor

Customer Service/Support

Experienced (Non-Manager)

Customer Excellence Experience Team Vodafone Ireland

a team that aims at handling detractors calls and complaints, and working to convert such bad experience to better one by delivering the Vodafone way.
this team is all seniors from different teams are working together for adding more value and achieving customer satisfaction which lead to more profitability and market leading.


Company Details

Vodafone International Services (VIS) (multinational)

Egypt

More than 1000 employees

Telecommunications

N/A

Jun 2015 to present (1 year 6 months)
International Account Advisor "Ireland Account" at Vodafone International Services (VIS)

Experience Details

International Account Advisor "Ireland Account"

Customer Service/Support

Experienced (Non-Manager)

December2012- Present
Vodafone International Service (Ireland Account) 6Horizon, Egypt
International Account Adviser Customer Service-Technical Support

Technical Skills/Professional Expertise:

 Having very good technical background about Smart Devices, Broadband and different OS (Microsoft, Apple, Android and Blackberries)
 Own and manage the client relationship: resolving calls efficiently.
 Handling Business care questions and respond efficiently with queries through emails.


Company Details

Vodafone International Services (VIS) (multinational)

6october, Egypt

N/A

Telecommunications

N/A

Dec 2012 to Dec 2013 (1 year)
International Account Advisor at Vodafone International Services (VIS)

Experience Details

International Account Advisor

Customer Service/Support

Experienced (Non-Manager)

February 2011- Sep 2012
Vodafone (UK Account) 6Horizon, Egypt
International Account Advisor

Role Purpose:

Act as a front line interface with customers of Vodafone UK Customers.
Role involves responding to customers over the phone and resolving their inquiries.
Facilitate and provide a Vodafone global customer service standard.

Technical Skills/Professional Expertise:

Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service.
- Mentor and support new employees.
- Use the job tools (telephone and computer) effectively.
- Meeting service level in handling all transactions measured through productivity reports.
- Accuracy in handling all assigned tasks.
- Attendance and punctuality.
- Maintain professional work relationships with colleagues, supervisor and manager.
- Teamwork spirit.
- Flexibility.


Company Details

Vodafone International Services (VIS) (multinational)

Egypt

N/A

Telecommunications

N/A

Feb 2011 to Sep 2012 (1 year 7 months)
Internship 'Banking operation' at Suez Canal Bank

Experience Details

Internship 'Banking operation'

Accounting/Finance

Student

July 2008 – August 2008
Suez Canal Bank 6October, Egypt
Accounting-Public Relation

 recording in the book of the General Journal.
 open an account for new clients.
 the introduction of checks for collection on the computer.
 recording in the book of incoming and outgoing mail.


Company Details

Suez Canal Bank

Egypt

N/A

Accounting and Auditing Services

N/A

Jul 2008 to Aug 2008 (1 month)

Achievements


At Vodafone UK: was one of the best achiever for My own target and effective performance. handling Managerial Tasks on behalf of My Team Manager Mohamed Nabil Youssef joined the development training course for the Top 30 Advisers at Vodafone UK Account

Education

College Diploma in Accounting

Education Details

College Diploma

Accounting , Managment, Banking

Faculty of commerce english section cairo university, Egypt

Not specified

Marketing /Banking /Sales/Accountimg/Economic/Business

N/A

Faculty of commerce english section cairo university
2008 - 2016
Bachelor's Degree in Accounting and Finance

Education Details

Bachelor's Degree

Accounting and Finance

Faculty of Commerce(English Section), Egypt

Not specified

N/A

Cairo University

Faculty of Commerce(English Section)
2014 - 2015
High School - Thanaweya Amma

High School Details

Thanaweya Amma

6October Secondery School

Egypt

2007

A / Excellent / 85 -100%

N/A

6October Secondery School
2007

Certifications

ICDL
Aug 2008

Certificate details

ICDL

Aug 2008

96% out of 100%

N/A

N/A

UNISCOO

Having excellent knowlodge about PC Skills and Microsof Office Applications

Training and Courses

Training/Course Details

Vodafone Accredetation Training Course

Mar 2012

Vodafone International Service

Technical Support for Sure Signal Devices and Smart Devices

Training/Course Details

English American Course

Sep 2011

American Academy

N/A

Training/Course Details

Call Centre Training Course

Oct 2011

Etisal International

N/A

Training/Course Details

Accounting&Banking Operation

Jul 2008

Suez Canal Bank

July 2008 – August 2008 Suez Canal Bank 6October, Egypt Accounting-Public Relation  recording in the book of the General Journal.  open an account for new clients.  the introduction of checks for collection on the computer.  recording in the book of incoming and outgoing mail.

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Last update 1 days ago.

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Profile Skills and Keywords

AccountingAccounting And Auditing ServicesAccounting And FinanceAccounting&Banking OperationAnalyticalArabicBankingCall CenterCall Centre Training CourseCarsCulture ExchangeCustomer CareCustomer ServiceCustomer-orientedDecorationDogsEnglishEnglish American CourseFinanceHard WorkerHuman Resources ManagmentICDLInsuranceInternational Account AdvisorInternational Account Advisor "Ireland Account"International Account Senior AdvisorInternetInternship 'Banking Operation'LanguagesManagmentMicrosoft ExcelMicrosoft OfficeMicrosoft OutlookMicrosoft WordOrganizerProblem SolverSelf DevelopmentSupportTechnical SupportTelecommunicationsTravelTravellingVodafone Accredetation Training CourseVodafone International Services (VIS)

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Customer Care

Customer Care

: Expert

: Extreme - I love it!

:

3-5 years

Call Center

Call Center

: Expert

: Extreme - I love it!

:

3-5 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

1-3 years

ICDL

ICDL

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft Outlook

Microsoft Outlook

: Advanced

: Extreme - I love it!

:

3-5 years

Technical Support

Technical Support

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft Word

Microsoft Word

: Intermediate

: Extreme - I love it!

:

1-3 years

Microsoft Excel

Microsoft Excel

: Intermediate

: Extreme - I love it!

:

1-3 years

Fields of Expertise

call center

call center

: Expert

: Extreme - I love it!

:

3-5 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

3-5 years

Technical Support

Technical Support

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Hard worker, Customer-oriented, Organizer, Problem Solver

Online Presence

https://www.linkedin.com/in/hisham-abouzeid-65520548?trk=nav_responsive_tab_profilehttp://www.facebook.com/HZeid90https://twitter.com/#!/HZeid90

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