Basic Info

Hesham Hamama

2 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Costumer care at Vodafone

Experience Details

Costumer care

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone (multinational)

Egypt

More than 1000 employees

Telecommunications

N/A

Feb 2017 to present (5 months)
HR Administrator at Goodlife Insurance Brokers

Experience Details

HR Administrator

Human Resources

Experienced (Non-Manager)

Admin work and phone screening


Company Details

Goodlife Insurance Brokers

Cairo, Egypt

11-50 employees

Human Resources

N/A

Aug 2016 to Oct 2016 (2 months)
Contract Administration Admin at PSP El Sweedy

Experience Details

Contract Administration Admin

Administration

Experienced (Non-Manager)

N/A


Company Details

PSP El Sweedy (multinational)

Cairo, Egypt

More than 1000 employees

Engineering Services

N/A

Apr 2015 to Aug 2016 (1 year 4 months)
Call Center Agent at Fedex

Experience Details

Call Center Agent

Customer Service/Support

Entry Level

Tracking shipments from government to another and making a domestic pick ups for costumers


Company Details

Fedex (multinational)

Sheraton, Egypt

More then 1000 employees

Business Services - Other

N/A

Dec 2013 to May 2014 (5 months)
Cash Teller/CSO (intern) at Qatar National Bank (Formerly NSGB)

Experience Details

Cash Teller/CSO (intern)

Banking

Student

working at the counter as a supporter to the teller at counting and packaging money in addition to helping the customer service at the bank to fulfill the customers demands and get their fully satisfaction


Company Details

Qatar National Bank (Formerly NSGB)

Sheraton, Egypt

N/A

Banking

N/A

Jul 2010 to Aug 2010 (1 month)

Education

Bachelor's Degree in Faculty Of Commerce

Education Details

Bachelor's Degree

Faculty Of Commerce

New Cairo Academy, Egypt

Not specified

N/A

N/A

New Cairo Academy
2007 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Alson language school

Egypt

2007

Not specified

N/A

Alson language school
2007

Certifications

Certificate details

MS Excel 2010 Advancedat

Mar 2014

10 out of 10

N/A

N/A

Ministry of Defense, Information Systems Department, Information System Institute

N/A

HR Certificate
Apr 2016

Certificate details

HR Certificate

Apr 2016

N/A

N/A

N/A

American Chamber of Commerce

N/A

Training and Courses

Training/Course Details

Banking

Jul 2010

NSGB BANK

Training at NSGB (National Societe General Bank) 2009 working at the counter as a supporter to the teller at counting and packaging money in addition to helping the customer service at the bank to fulfill the customers demands and get their fully satisfaction

This profile is fresh!
Last update 7 days ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationArabicBankingBusiness Services - OtherCall Center AgentCash Teller/CSOContract Administration AdminCostumer CareCostumer ServiceCustomer ServiceEngineering ServicesEnglishFaculty Of CommerceFedexHRHR AdministratorHR CertificateHard WorkerHuman ResourcesMS Excel 2010 AdvancedatMS OfiicePSP El SweedyProblem SolverSocialSupportSupportiveTeam PlayerTelecommunicationsVodafone

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

MS Ofiice

MS Ofiice

: Advanced

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Customer Service

Customer Service

: Expert

: Little

:

Less than 1 year

Banking

Banking

: Advanced

: Extreme - I love it!

:

Less than 1 year

Human Resources

Human Resources

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Hard worker, Problem Solver, Social, Team Player, Supportive

Online Presence

https://eg.linkedin.com/in/hesham-sameer-26550698https://www.facebook.com/hesham.sameer.7

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