Basic Info

Mariam Alhaddad

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Call Center Agent at Vodafone Ireland

Experience Details

Call Center Agent

Customer Service/Support

Entry Level

N/A


Company Details

Vodafone Ireland (multinational)

Dublin, Ireland

More than 1000 employees

Telecommunications

Vodafone.ie

Aug 2015 to present (1 year 4 months)
Recruitment Specialist at Flex Resorts & Real Estate Co. KSCC

Experience Details

Recruitment Specialist

Human Resources

Experienced (Non-Manager)

- Recruitment & Selection, both locally and overseas.
- Preparing Job Offers, Contracts, and Work Commencement Documents.
- Preparing Job Descriptions for New Positions and updating old Job Descriptions whenever required.
- Searching for, addressing, and negotiating with International Recruitment Agencies to reach mutual agreements and secure the qualified caliber not locally available in Kuwait.
- Starting and operating Social Media profiles and pages to create Recruitment Channels.
- Ensuring that all contracts and agreements are abiding by Kuwait Labour Law and contribute to preserving the rights of the company.
- Assist in preparing Circulars and Memos whenever required.
- Preparing increment documents as per the competency evaluation.
- Assist in preparing Warnings whenever required.
- Assist developing HR Strategies.
- Entering New Employees data in system.
- Creating Employee Files for New-Joiners.
- Assist in developing HR System as per HR Department needs.
- Preparing Certificates (Salary & Experience Certificates) for employees.
- Assist in other HR tasks assigned.


Company Details

Flex Resorts & Real Estate Co. KSCC (multinational)

Kuwait City, Kuwait

501-1000 employees

Health, Wellness and Fitness , Sports, Food and Beverage Production

www.flexq8.com

Mar 2014 to May 2015 (1 year 2 months)
HR Coordinator at Easa Husain Al-Yousifi & Sons Co - Panasonic Kuwait

Experience Details

HR Coordinator

Human Resources

Entry Level

- Recruitment & Selection.
- Contracts and Job Offers.
- Preparing Job Descriptions.
- Assist developing HR Strategies.
- Handling Resignations and Terminations.
- Issuing warnings.
- Preparing Indemnities.
- Liaising with companies to negotiate benefits for employees.
- Maintaining documents and keeping them in order.
- Answering employee inquiries regarding Kuwaiti Labor Law, Company Policies, and Personal Inquiries such as leave balance and deductions.
- Updating data in SAP System whenever is needed.
- Arranging Salary Certificates and Official Letters upon employees’ request.
- Reporting directly to the HR Manager.


Company Details

Easa Husain Al-Yousifi & Sons Co - Panasonic Kuwait (multinational)

Kuwait City, Kuwait

501-1000 employees

Consumer Electronics , Construction - Industrial Facilities and Infrastructure, Travel and Tourism

http://www.yousifi.com.kw/

Jan 2013 to Feb 2014 (1 year 1 month)
Contact Center Agent at Teleperfomance Egypt - Expedia Canada Account

Experience Details

Contact Center Agent

Customer Service/Support, Tourism/Travel

Entry Level

- Managing customers' bookings on Expedia.ca website (Hotels, Cars, and Travel Activities) upon the customers' request.
- Assisting Customers to book new reservations whenever is needed.
- Documenting all the details on the company's Navigator System.
- Handling flights on Sabre Red Flight System and documenting details both on Sabre and Navigator.
- In case of complaints and problems, dealing with angry customers, assist them within my authority, and escalating to a supervisor whenever is needed.
- In some cases, I go the extra mile for the customer by calling Airlines, Hotels, or car providers to negotiate a policy exception due to extenuating circumstances.


Company Details

Teleperfomance Egypt - Expedia Canada Account (multinational)

shoubra, Egypt

More than 1000 employees

Outsourcing/Offshoring

http://eg.www.teleperformance.com/en-us/egypt/

Mar 2012 to Oct 2012 (7 months)

Education

BA in English Literature & Translation

Education Details

BA

English Literature & Translation

Ain Shams University, Faculty of Al-Alsun, Egypt

C / Good / 65 - 75%

** Studying English Language (

N/A

Ain Shams University, Faculty of Al-Alsun
2008 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Al-Kuwiat Al-Ahlia High

Kuwait

2007

A / Excellent / 85 -100%

N/A

Al-Kuwiat Al-Ahlia High
2007

Certifications

Certificate details

Career Certificate in Human Resources Management (HRM)

Jul 2012

N/A

N/A

N/A

American University in Cairo - SCE

** Areas of Study:

- Talent Management (Training).
- Performance Management.
- Strategic Management.

Certificate details

Foundation Certificate in Human Resources Management (HRM)

Apr 2012

N/A

N/A

N/A

American University in Cairo - SCE

** Areas of Study:

- Organizational Behavior.
- Recruitment and Selection.
- Employee Relations and Labor Law.
- Compensation and Benefits.

Training and Courses

Training/Course Details

Level 8 of English

Aug 2010

Berlitz

N/A

ICDL at YAT
Oct 2010

Training/Course Details

ICDL

Oct 2010

YAT

Completing and attending ICDL Package for 84 hours at YAT Learning Centers

Training/Course Details

English Translation and Editing Training

Jul 2009

MENA

Two weeks training at Middle East News Agency (MENA) in English Translation and editing.

This profile is not updated!
Last update more than 4 months ago.

Jobseeker photo

Profile Skills and Keywords

Achieving GoalsAdaptiveAdventureAmbitionArabicBusiness-orientedCall Center AgentCareer Certificate In Human Resources Management (HRM)Computer SkillsConstruction - Industrial Facilities And InfrastructureConsumer ElectronicsContact Center AgentCustomer ServiceDrawing And PaintingEasa Husain Al-Yousifi & Sons Co - Panasonic KuwaitEnglishEnglish Language & TranslationEnglish Literature & TranslationEnglish Translation And Editing TrainingFlex Resorts & Real Estate Co. KSCCFlexibleFood And Beverage ProductionFoundation Certificate In Human Resources Management (HRM)FriendshipGaining New ExperiencesGermanGpsHR CoordinatorHard WorkerHealth, Wellness And FitnessHorse RidingHuman InteractionHuman Recources & AdminstrationHuman ResourcesICDLIntegrityInternetLevel 8 Of EnglishMicrosoft OfficeMorals & EthicsMotivationOffshoringOutsourcingPhotographyProblem SolverProfessionalismRecruitment SpecialistSAP SoftwareSmart Suit - HR SoftwareSportsSupportSupportiveSwimmingTelecommunicationsTeleperfomance Egypt - Expedia Canada AccountTouch TypingTourismTravelTravel And TourismVodafone IrelandWindows 10

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

German

German

: Intermediate

: Beginner

: Beginner

: Beginner

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

More than 7 years

Computer Skills

Computer Skills

: Advanced

: Extreme - I love it!

:

More than 7 years

SAP Software

SAP Software

: Intermediate

: High

:

1-3 years

Gps

Gps

: Intermediate

: Extreme - I love it!

:

1-3 years

Windows 10

Windows 10

: Intermediate

: High

:

Less than 1 year

Touch Typing

Touch Typing

: Intermediate

: High

:

1-3 years

Smart Suit - HR software

Smart Suit - HR software

: Intermediate

: High

:

1-3 years

Fields of Expertise

English Language & Translation

English Language & Translation

: Expert

: Extreme - I love it!

:

5-7 years

Human Recources & Adminstration

Human Recources & Adminstration

: Advanced

: Extreme - I love it!

:

1-3 years

Customer Service

Customer Service

: Intermediate

: Little

:

1-3 years

Key Skills

Business-oriented, Hard worker, Problem Solver, Flexible / Adaptive, Supportive

Online Presence

http://kw.linkedin.com/pub/mariam-alhaddad/67/4b1/233

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