Basic Info

Rania Abdulhamid

More than 15 years

Alexandria, Egypt

Bachelor's Degree

Manager

Work Experience

Senior Credit Operation at National Bank of Kuwait - Kuwait

Experience Details

Senior Credit Operation

Banking

Manager

Supervised efficient working of all bank operations departments related to customers indebtedness
Managed Bankruptcy customers portfolio.
Maintained a good working conditions and ensured optimal levels of customer services
Coordinated with various departments and provided feedback to all.
Analyzed processes and recommended ways to improve work performance, procedures .
Ensured all work in compliance to departmental policies and procedures.
Handle, resolve customers problems
Provided good training to subordinates, give directions to Staff on certain job tasks
Attend internal & external meetings.


Company Details

National Bank of Kuwait - Kuwait (multinational)

Kuwait City, Kuwait

More than 1000 employees

Banking

www.kuwait.nbk.com

Jan 2006 to Dec 2012 (6 years 11 months)
Senior Credit Operation Specialist at National Bank of Kuwait - Kuwait

Experience Details

Senior Credit Operation Specialist

Banking

Experienced (Non-Manager)

CREDIT OPERATION CLERK
Issue reports to Central Bank of Kuwait, Financial Control Department, Kuwait Investment Authority, Ernst & Young company (Audit Company) & General Public Authority for Compensation & Assessments
Coordinated with various banks, companies, authorities, departments and escalated debts issues.
Got Authority from Central Bank to access Bank online for different purposes, update & amend whole Bank Debts portfolio to match Cent. Bank records, issue customer account statements required, obtain customers payments, position, settlement and status (Bankrupt, Legal or FPS), Identify cust.’s status between all local banks of Kuwait
Prepared records of all daily activities such as spreadsheets.
Used Bank loans systems to calculate customer’s payments, interests for Debt Relief Fund customers, complete cust.’s files by attaching their contracts, loans, account statements…etc send to committee to get loan approval. Persuade customers to settle their indebtedness.


Company Details

National Bank of Kuwait - Kuwait (multinational)

Kuwait City, Kuwait

N/A

Banking

www.kuwait.nbk.com

Jan 2000 to Dec 2005 (5 years 11 months)
CREDIT OPERATION ASSISTANT at National Bank of Kuwait - Kuwait

Experience Details

CREDIT OPERATION ASSISTANT

Banking

Experienced (Non-Manager)

Coordinated with banks, customers and implemented all indebtedness situations.
Resolved customer’s issues with local banks, authorities, companies, departments of customer’s debts.
Maintained, update all customer files in a systematic manner and provided support to other teams.
Communicate with various departments to fulfill customer’s correspondence.


Company Details

National Bank of Kuwait - Kuwait (multinational)

Kuwait, Kuwait

More than 1000 employees

Banking

www.kuwait.nbk.com

Jan 1995 to Dec 1999 (4 years 11 months)
SYSTEM ANALIST at ALOTHAMAN & ALSARAF COMPUTER SERVIICES

Experience Details

SYSTEM ANALIST

IT/Software Development

Experienced (Non-Manager)

Design databases using different kind of software.


Company Details

ALOTHAMAN & ALSARAF COMPUTER SERVIICES (multinational)

Kuwait City, Kuwait

More than 1000 employees

Computer Networking , Computer and Network Security , Information Technology Services

justkuwait.net/al-othman-and-al-sarraf-computer-services

Jan 1992 to Feb 1994 (2 years 1 month)

Achievements


Finalized and settle more than 80% of Bank Government customer debts which reflect automatically on department gross profit and to bank gradually.
Build a strong relationship with Central Bank ,all local banks ,General public Authorities , Kuwait Investment company and their departments ( operation , legal , credit & help desk )
Manipulated a good working area condition and atmosphere to department staff in order to achieve an efficient work in a short period of time under any circumstances.



Designed programs and databases for all debts customers for Internal & external reports, customer debts history, suspense files, Compensation, Bankrupt issues, payments).
Solved over 70% of Legal customers issues .
Handle & Control all indebtedness and Bankruptcy issues



Distributed Debts compensation received from United Nations through General public Authority immediately.
Updated Central Bank online system for Department Debts
Prepare & pass all kind of customer payments transfer (Vouchers,Swift) & collect chq.'s(Local/ Foreign ).
Co operate with local banks for investigation customer issues



Education

Mathematics minor Computer Science in Science

Education Details

Mathematics minor Computer Science

Science

alyarmouk university, Jordan

B / Very Good / 75 - 85%

Calculas 1 ,2,3 , Chemistry 1.2 , Physics , Geometry , Biology , Algebra , Basic , Fortran , Cobol , Tobology, Assembly , Finance , Accounting , Arabic , Englsh , Managements , System analysis

Additional courses studied outside Un

alyarmouk university
1986 - 1990
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Dahyet Abdullah Alsalem school

Kuwait

1986

A / Excellent / 85 -100%

N/A

Dahyet Abdullah Alsalem school
1986

Certifications

Certificate details

Management Report Writing

Aug 2011

A

N/A

N/A

IBS

Certificate delivered by Deputy General Manager of Central Bank of Kuwait in Holiday Inn Hotel

Certificate details

Employee of the Quarter

Jun 2009

N/A

N/A

N/A

Certificate has been taken for being employee of the quarter in National bank of Kuwait .

Certificate details

English for Banking communications

Mar 1997

A

N/A

N/A

IBS

English for banking communication has 6 phases and I go through all .

Advanced Exvel
May 2010

Certificate details

Advanced Exvel

May 2010

N/A

N/A

N/A

National Bank of Kuwait

Certificate delivered for course attendance

Certificate details

Advanced Power Point

Apr 2005

N/A

N/A

N/A

National Bank of Kuwait

Certificate delivered upon attendace

Certificate details

Microsoft Access Advanced

May 2006

N/A

N/A

N/A

National Bank of Kuwait

Certificate delivered upon attendance

Certificate details

Anti-Money Laundering

Dec 2009

N/A

N/A

N/A

Ramada Hotel

Certificate deleivered upon attendance

Certificate details

DRF ( Debt Relief Funds)

Sep 2010

N/A

N/A

N/A

National Bank of Kuwait

Certificate delivered upon attendance

Certificate details

Planning & Organizing Skills

Sep 2010

N/A

N/A

N/A

National Bank of Kuwait

Certificate given upon attendance

Certificate details

Banking Accounting

Nov 1997

N/A

N/A

N/A

IBS Training Centre

Certificate given upon attendance

Certificate details

Money Laundering Seminar

Oct 1999

N/A

N/A

N/A

IBS Training Centre

Certificate given upon attendance

Training and Courses

Training/Course Details

Finance,Accounting,Money Laundry,Advanced (Excel,Power Point,Lotus,Outlook,Ms office,Access,,Photo shop,English for banking high level,Managerial report writing,,Debt Relief Funds,Planning & Organizing Skills.etc.

Oct 2012

IBS , National Bank, Holiday Inn Hotel,British Council ...etc

- Courses being studied in :- * National Bank of Kuwait -IBS (Institute Banking Studies) -Hotels -Companies -Institutes

This profile is fresh!
Last update 19 days ago.

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Profile Skills and Keywords

ALOTHAMAN & ALSARAF COMPUTER SERVIICESAccountingAdministrationAdvanced ExvelAdvanced Power PointAnti-Money LaunderingArabicAttending MeetingsBankingBanking AccountingCREDIT OPERATION ASSISTANTCommunicationCommunication SkillsComputerComputer And Network SecurityComputer NetworkingComputer SkillsConsumer LoansCookingCredit Operation FieldCustomer ServiceCustomer-orientedDRF ( Debt Relief Funds)Discovering New PlacesEmployee Of The QuarterEnglishEnglish For Banking CommunicationsExecutorFinance,Accounting,Money Laundry,Advanced (Excel,Power Point,Lotus,Outlook,Ms Office,Access,,Photo Shop,English For Banking High Level,Managerial Report Writing,,Debt Relief Funds,Planning & Organizing Skills.etc.Financial ControlFinancial JobsHuman Resources (HR)ITInformation Technology (IT)Information Technology ServicesInternetKeep Update With The Latest TechnologesLeaderLegalManagement Report WritingMicrosoft AccessMicrosoft Access AdvancedMicrosoft ExcelMicrosoft OfficeMicrosoft OutlookMicrosoft PowerPointMicrosoft WindowsMicrosoft WordMoney Laundering SeminarNational Bank Of Kuwait - KuwaitPlanning & Organizing SkillsPublic Relations (PR)ResearchSYSTEM ANALISTSalarySalesScienceSenior Credit OperationSenior Credit Operation SpecialistSoftware DevelopmentSquashSupportiveTeachingTeam PlayerTravelWriting

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

More than 7 years

Computer

Computer

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Outlook

Microsoft Outlook

: Advanced

: High

:

More than 7 years

Internet

Internet

: Advanced

: High

:

More than 7 years

Accounting

Accounting

: Advanced

: High

:

More than 7 years

Banking

Banking

: Advanced

: High

:

More than 7 years

Communication Skills

Communication Skills

: Advanced

: High

:

More than 7 years

Administration

Administration

: Advanced

: High

:

3-5 years

Microsoft Windows

Microsoft Windows

: Advanced

: High

:

More than 7 years

Customer Service

Customer Service

: Intermediate

: Medium

:

3-5 years

Microsoft PowerPoint

Microsoft PowerPoint

: Intermediate

: High

:

5-7 years

Teaching

Teaching

: Intermediate

: High

:

1-3 years

Human Resources (HR)

Human Resources (HR)

: Intermediate

: Medium

:

3-5 years

Microsoft Access

Microsoft Access

: Intermediate

: Medium

:

5-7 years

Computer Skills

Computer Skills

: Intermediate

: High

:

More than 7 years

Public Relations (PR)

Public Relations (PR)

: Intermediate

: Medium

:

3-5 years

Sales

Sales

: Intermediate

: Medium

:

3-5 years

Information Technology (IT)

Information Technology (IT)

: Intermediate

: Medium

:

1-3 years

Fields of Expertise

Credit Operation field

Credit Operation field

: Advanced

: High

:

More than 7 years

Salary

Salary

: Advanced

: High

:

Less than 1 year

Financial Control

Financial Control

: Advanced

: High

:

5-7 years

Legal

Legal

: Advanced

: High

:

5-7 years

Consumer loans

Consumer loans

: Intermediate

: Medium

:

1-3 years

Key Skills

Executor, Leader, Customer-oriented, Team Player, Supportive

Finance/

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