Basic Info

Hani Naguib Guorgui

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

HR Personnel Specialist at Centro Global Solutions

Experience Details

HR Personnel Specialist

Human Resources

Entry Level

My duties are as following:
• Use HITS software system to keep and update the employee's related-records, such as, personal information, salaries, attachments, leaves, and vacations.
• Maintain the hiring papers, filing, and archiving the employee's personnel files.
• Maintain, scan and print multiple paperwork forms.
• Prepare the contracts and forms, as well as, proceed with the social insurance form 1 and labor paper.
• Conduct the employee's termination and resignation procedures, the exit interviews, as well as, proceed with the social insurance form 6.
• Assist in the orientation sessions presented for the batches and communicate with the employees in order to handle their inquiries.
• Implement the company's handbook and follow the labor law rules.
• Represent the company in front of the governmental authorities like the social insurance and labor offices.
• Assist in the payroll cycle with the payroll manager and revise some staff cases.


Company Details

Centro Global Solutions (multinational)

Maadi, Cairo, Egypt

More than 1000 employees

Information Technology Services

N/A

Feb 2017 to present (5 months)
HR Administrative assistant and Logistics officer at Handicap International

Experience Details

HR Administrative assistant and Logistics officer

Human Resources, Administration, Logistics/Supply Chain

Experienced (Non-Manager)

- Working temporarily at "Handicap International" organization as an HR Administrative Assistant & Logistics Officer (March, 2016 – September, 2016)
HR tasks
• Maintain the daily attendance and leaves of the employees.
• Prepare the contracts for the drivers, and service providers.
• File and archive the staff documents.
• Assist in ending the social insurance procedures related to the staff and follow-up the new hiring ones.
Administrative tasks
• Settle all the invoices, and receipts with the finance, and keep copies as reference.
• Control project's budget and administer the expenses reduction.
• Facilitate the projects workflow; as well as, booking hotels, cars, flight tickets, meeting rooms and coffee/Lunch breaks for the organization's requirements.
• Provide for staff the different supplies of equipment, services, and goods for the sake of satisfying their needs. Accordingly, provide the fees and bills monthly payments.
• Call the candidates for interviews and for tests appointments.
• Greet visitors / answer calls / arrange meetings / write reports / scan and print.
• Assure the devices and equipment maintenance.
Logistics tasks
• Proceed with the purchasing forms, as the PO, PR, and Bid analysis chart to complete the process.
• Deal with suppliers, collect several quotations about the products and services.
• Check the supplies inventory and determine the requirements.


Company Details

Handicap International (multinational)

Cairo, Egypt

More than 1000 employees

Non-Profit Organizations

N/A

Mar 2016 to Sep 2016 (6 months)
HR Recruitment Specialist at Egypt Consult for recruitment

Experience Details

HR Recruitment Specialist

Human Resources

Experienced (Non-Manager)

My duties were as following:
• Screen and build pools of CVs / Prepare the candidates shortlist.
• Make phone interviews for the candidates / Answer the candidates' calls / Organize meetings and interviews dates.
• Post jobs vacancies on the websites and work on requests.
• Receive the applicants' data, and analyze their skills.
• Provide full information for the applicants and satisfy their needs.


Company Details

Egypt Consult for recruitment

Cairo, Egypt

1-10 employees

Human Resources

N/A

Jul 2015 to Oct 2015 (3 months)
French call center agent / Receptionist at Redington

Experience Details

French call center agent / Receptionist

Customer Service/Support

Experienced (Non-Manager)

My duties were as following:
• Handle complaints, solve problems and satisfy the customers' needs.
• Check through the system and with the maintenance section their status and verify the device case, also, add and update the customer's notes.
• Call them to confirm the problems are totally solved and follow-up the service quality evaluation.
• Greet and guide visitors to the true information / Prepare and attach the receipts.


Company Details

Redington (multinational)

Cairo, Egypt

51-100 employees

Computer Hardware

N/A

Mar 2013 to Sep 2014 (1 year 6 months)
Customer service trainee at Mashreq bank (student activity)

Experience Details

Customer service trainee

Customer Service/Support

Student

N/A


Company Details

Mashreq bank (student activity)

Cairo, Egypt

N/A

Jul 2011 to Jul 2011

Achievements


My achievements in that last career were as following:
1- I knew the HR roles in the business generally, and the recruitment cycle especially.
2- I took how to create advertisements on the websites.
3- How to make pools of C.V.s and how to choose a shortlist of successful candidates.
4- I used my previous skills in the customer service industry in this position. Therefore, I presented the best service to the candidates who are talking to me on the phone or face to face. Also, I was receiving their calls to answer their questions and requirements.
5- I knew how to make a phone call interview and ask the candidate about any information I want.
6- I took how to deliver the right answer in the right time.
7- I have been informed how to screen the C.V.s and how to collect the essential data.
8- I became a hard worker and I managed my time to finish effectively my tasks.
9- Follow-up with the general manager the recruitment steps accurately.


I have learnt an outstanding experience from this industry and I achieved many targets like:
1- Knowing the importance to manage my time and being accurate.
2- Handling the angry clients and solving their problems.
3- Providing to them the desired service they want in order to improve the service performance.
4- Working under stress and being attentive to details.
5- Cooperating with the other teams and building a strong business communication.
6- Knowing different cultures like the Moroccan culture because of my title as a french call center agent.
7- Supporting the managements abroad located in Emirates and Morocco.
8- Picking-up many information related to some departments like: Reception - Logistics - and IT.
9- Being patient and calm under any circumstances.
10- Improving my two foreign languages (English and French).
11- Making a friendship zone with my colleagues.



I have known how to handle many cases I have to face in my future career. I have learnt how to deal with the customers, how to present for them the best service and consultancy, and how to face any problem they face. I knew the banking products, services, and offers the bank presents to his clients. I had to listen to my trainers advice, to respect the employees environment, and to take attention to the smallest details. I learned how to be determinant, decision maker, presentable, respectful, helpful, accurate, organized, flexible, professional, being listener before being speaker, cheerful, attentive, careful, secret keeper, confident, and cooperative with other colleagues.
I had to watch and listen the conversation between my trainers and the customers and to take some notes about it.
Finally, I got a professional certificate from the direction which assures that I succeeded in the training period as a customer service trainee.


I gained some experience from the school as following: 1- Managing my time. 2- Enrich my knowledge. 3- Respecting and accepting others whatever they are. 4- Being a serious person who respects his time and his studies. 5- Learning two foreign languages (English and French), in addition to my native Arabic language. 6- Determination of my educational path in the secondary stage when I joined the literary section. Also, from the university I learned which can develop my career as: 1- How to deal with foreigners like my french professors. 2- Knowing their cultures and traditions. 3- Studying many fields related to the professional life like: HR - Marketing - Accounting - Human rights - English - French - Management - Taxes and customs - Economy - Financial markets - Commercial studies and statistics - and Commercial law - Behavioral sciences - Financial maths. 4- Experiencing the summer training in the banking world for one month and knowing its products and services.

Education

Bachelor of commerce in Management and business administration

Education Details

Bachelor of commerce

Management and business administration

D.G.C.I., Egypt

Not specified

N/A

N/A

D.G.C.I.
2008 - 2012
Bachelor's Degree in Management and business administration

Education Details

Bachelor's Degree

Management and business administration

Faculty of Commerce, Ain Shams University, Egypt

Not specified

N/A

N/A

Faculty of Commerce, Ain Shams University
2008 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Patriarchal College

Egypt

2008

Not specified

I am Hani MAGUED NAGUIB GuORGUI. I graduated from Ain Shams university, the french section (D.G.C.I.). I have french diplomas (D.F.A.1 - D.F.A.2) and (D.E.L.F. B1). I graduated this year.Thanks.

Patriarchal College
2008

Certifications

ICDL certificate
Feb 2015

Certificate details

ICDL certificate

Feb 2015

N/A

N/A

N/A

KIT center in cooperation with Microsoft

N/A

HRM Diploma
May 2015

Certificate details

HRM Diploma

May 2015

N/A

N/A

N/A

Leopard Egypt

N/A

Training and Courses

Training/Course Details

Human Resources Management Diploma

May 2015

Leopard Egypt

N/A

Training/Course Details

ICDL course

Apr 2015

KIT

N/A

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Last update 3 days ago.

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Profile Skills and Keywords

AdaptiveAdministrationArabicCentro Global SolutionsCommunicatorComputer HardwareCookingCustomer ServiceCustomer Service FieldCustomer Service TraineeDrawingEatingEnglishFlexibleFrenchFrench Call Center Agent / ReceptionistHR Administrative Assistant And Logistics OfficerHR Personnel SpecialistHR Recruitment SpecialistHRM DiplomaHandicap InternationalHuman ResourcesHuman Resources Management DiplomaICDL CertificateICDL CourseInformation Technology ServicesInternetListening To Music And SongsLogisticsManagement And Business AdministrationMicrosoft OfficeMicrosoft WindowsNegotiatorNon-Profit OrganizationsProblem SolverReadingRedingtonSportsStudyingSupportSupportiveSurfing The InternetTransportationTravelingWalkingWatching TV

Self-assesed Skills

Languages

French

French

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Internet

Internet

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft Windows

Microsoft Windows

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

1-3 years

Computer Hardware

Computer Hardware

: Beginner

: High

:

Less than 1 year

Fields of Expertise

Human Resources

Human Resources

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Customer Service field

Customer Service field

: Intermediate

: Little

:

1-3 years

Administration

Administration

: Intermediate

: High

:

Less than 1 year

Key Skills

Communicator, Negotiator, Problem Solver, Flexible / Adaptive, Supportive

Online Presence

Hani MAGUED NAGUIB GUORGUIHani Maguedhttps://www.facebook.com/hani.magued

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