HOSSAMELDIN ABDELBASET ABDELAATY

Client Operations manager at Starlight DevelopmentsFull Time

• Job Details:1. Customer Operations & Efficiency Manage all postsale customer interactions, ensure smooth handovers, resolve escalations, and streamline processes using tools like CRM systems. 2. Resale Management Oversee the complete resale cycle, build a strong property portfolio, and ensure all transactions align with legal and company standards. 3. Client Retention & Relations Strengthen client relationships, implement loyalty programs, and gather feedback to improve services and retention. 4. Team Leadership Lead and train service and resale teams, monitor performance, and drive continuous improvement through coaching and reviews. 5. Performance & Reporting Track KPIs, analyze trends, report performance to management, and ensure resale profitability aligns with business objectives.