
HOSSAM ABDELMONEAM Sayed
Maintenance Engineer at vivo
Maadi, Cairo, EgyptWork Experience
Maintenance EngineerFull Time
vivo
May 2022 - Present -3 yrs, 2 months
Egypt , Cairo
- Job Details:- Dealing with all problems either Software or Hardware. - Check all device problems and fix the device in a short time with high quality according to company policy and procedure. - Register all fixing processes on the system/document. - Making full test to the devices after fixing. - Diagnostics and repairing any faults found, Make an analysis of all problems and send it to the quality team.
Repair EngineerFull Time
- Job Details:- Zebra Technology
Technical SupportFull Time
Switch Plus
Jun 2021 - Dec 2021 -6 months
Egypt , Cairo
- Job Details:- Provide insightful advice and friendly, hands-on technical support to Apple customers in need. quickly diagnose product issues on the spot. - Explaining situations with patience and empathy. - After determining whether repairs can be done or a replacement is needed. - Offer solutions to quickly get users up and running again. - Fulfill Apple's service commitment with style, speed, and skill. - Offer guidance, knowledge, and even tips and training.
Technical Consultant team leaderFull Time
United retail company
Jan 2017 - May 2021 -4 yrs, 4 months
Egypt , Cairo
Education
Bachelor's Degree in management information system
Cairo Higher Institute for Computer, Information Systems and AdministrationJan 2014
Achievements
- Employee of the month November 2015 - Employee of the month March 2016 - Huawei 2ndBest Branch in last Q of 2017 –Helwan branch• - Huawei 2ndBest Branch in 2nd H of 2018 –Nozha branch
Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
Certified Huawei PC Technical Consultant
Huawei Consumer Service·2021Certified Huawei Technical Consultant
Huawei Consumer Service·2020Graphic Design Diploma
Russian Culture Center·2016