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HOSSAM ABDELMONEAM Sayed

Maintenance Engineer at vivo

Maadi, Cairo, Egypt

Work Experience

  • Maintenance EngineerFull Time

    vivo

    May 2022 - Present -3 yrs, 2 months

    Egypt , Cairo

    • Job Details:- Dealing with all problems either Software or Hardware. - Check all device problems and fix the device in a short time with high quality according to company policy and procedure. - Register all fixing processes on the system/document. - Making full test to the devices after fixing. - Diagnostics and repairing any faults found, Make an analysis of all problems and send it to the quality team.
  • Repair EngineerFull Time

    Union Group

    Dec 2021 - Apr 2022 -4 months

    Egypt , Cairo

    • Job Details:- Zebra Technology
  • Technical SupportFull Time

    Switch Plus

    Jun 2021 - Dec 2021 -6 months

    Egypt , Cairo

    • Job Details:- Provide insightful advice and friendly, hands-on technical support to Apple customers in need. quickly diagnose product issues on the spot. - Explaining situations with patience and empathy. - After determining whether repairs can be done or a replacement is needed. - Offer solutions to quickly get users up and running again. - Fulfill Apple's service commitment with style, speed, and skill. - Offer guidance, knowledge, and even tips and training.
  • Technical Consultant team leaderFull Time

    United retail company

    Jan 2017 - May 2021 -4 yrs, 4 months

    Egypt , Cairo

    • Education

      • Bachelor's Degree in management information system

        Cairo Higher Institute for Computer, Information Systems and Administration

        Jan 2014 

      Achievements

      - Employee of the month November 2015 - Employee of the month March 2016 - Huawei 2ndBest Branch in last Q of 2017 –Helwan branch• - Huawei 2ndBest Branch in 2nd H of 2018 –Nozha branch

      Skills

      • Mobile Phone Repair
      • Pc maintenance
      • Customer Service

      Languages

      • Arabic

        Fluent
      • English

        Advanced

      Training & Certifications

      • Certified Huawei PC Technical Consultant

        Huawei Consumer Service·2021
      • Certified Huawei Technical Consultant

        Huawei Consumer Service·2020
      • Graphic Design Diploma

        Russian Culture Center·2016
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