Basic Info

Hebatullah Mohamed

5 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Secretary at Engineering Consultants Group

Experience Details

Secretary

Administration

Experienced (Non-Manager)

- Composes and types routine letters,reports and minutes of meetings.
- Receives and screens visitors and telephone calls.
- Takes messages and provides information to callers.
- Schedule and arranges appointments and meetings for professional and/or management staff and notifies interested parties.
- Establishes and maintains office files, logs, indexes, control records or other information concerning the work under the supervisor’s control.
- Takes minutes of meetings.
- Prepare weekly and monthly reports.


Company Details

Engineering Consultants Group (multinational)

Egypt

N/A

Engineering Services

N/A

Oct 2015 to Sep 2016 (11 months)
Call Centre Assistant at British Council

Experience Details

Call Centre Assistant

Customer Service/Support

Experienced (Non-Manager)

-I provide the British Council customers with the information needed and answer their questions concerning the teaching centre,examinations,events and other activities.
- I am also helping on the registration process, gathering the data needed to meet our targets.
- I am covering the team leader task, checking the service level and making the daily reports.


Company Details

British Council (multinational)

Giza, Egypt

N/A

Consumer Services , Education

N/A

Jul 2013 to Sep 2015 (2 years 2 months)
International Account Advisor at Vodafone UK

Experience Details

International Account Advisor

Customer Service/Support

Experienced (Non-Manager)

Resolving calls efficiently and effectively,
Ensuring that all the targets and service level agreements are met and maintained.


Company Details

Vodafone UK (multinational)

6th of October, Egypt

More then 1000 employees

Outsourcing/Offshoring

N/A

Apr 2013 to Jun 2013 (2 months)
Senior Support Representative at Stream Global Services

Experience Details

Senior Support Representative

Customer Service/Support

Experienced (Non-Manager)

Responsible for analyzing, investigating and subsequently resolve difficult customer account issues in a time sensitive environment.
Responsible to effectively train new and existing agents on new or updated policies and procedures.
Prepared weekly reports for the management.
Ensure that Agents have a clear understanding of performance expectations, that they are properly trained and that they have the tools they need to perform at high levels of productivity.
Conduct call-coaching training sessions each week. Provide feedback to Agents on other daily performance and behavioral activities in a timely manner. Communicate expectations to new employees and provide timely business updates and changes.
Administer payroll in accordance with company policy and procedures.
Provide feedback to team members on both call coaching and other daily performance and behavioral activities.


Company Details

Stream Global Services (multinational)

6th of October, Egypt

More then 1000 employees

Consumer Services

N/A

Jun 2011 to Mar 2013 (1 year 9 months)
Customer Service Representative at Stream Global Services

Experience Details

Customer Service Representative

Customer Service/Support

Experienced (Non-Manager)

Solving the customers technical and billing issues.
Helping the customers to activate their Satellite radios making sure that they are receiving the signal
Selling radio devices to customers.


Company Details

Stream Global Services (multinational)

6th of October, Egypt

More then 1000 employees

Outsourcing/Offshoring

N/A

Dec 2009 to May 2011 (1 year 5 months)

Education

Bachelor's Degree in English Literature

Education Details

Bachelor's Degree

English Literature

Faculty of Arts cairo university, Egypt

C / Good / 65 - 75%

N/A

N/A

Faculty of Arts cairo university
2006 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Orman Experimental Languages School

Egypt

2005

A / Excellent / 85 -100%

N/A

Orman Experimental Languages School
2005

Certifications

IELTS
Feb 2015

Certificate details

IELTS

Feb 2015

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

ICDL Course

Sep 2008

Cairo University

- Having the International Computer Driving Licence. - Having good knowledge of Microsoft Office.

Training/Course Details

Turning Enquiries into sales

Oct 2014

British Council

- Understand the importance of good sales skills. - Handling objections - Cross selling - Buying signals - Action planning

Training/Course Details

Call Centre

Dec 2013

Dale Carnegie

- Understanding the importance of each employee in achieving company vision and mission. -Understanding world class customer service. - Identifying customer behavior. - Handling customer complaints.

Training/Course Details

English Course ( Pre-Advanced Three )

Nov 2014

British Council

N/A

Training/Course Details

Conversation Course

Jan 2015

British Council

N/A

This profile is fresh!
Last update 5 days ago.

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Profile Skills and Keywords

AdministrationArabicBritish CouncilCall CentreCall Centre AssistantConsumer ServicesConversation CourseCustomer ServiceCustomer Service RepresentativeCustomer-orientedEducationEngineering Consultants GroupEngineering ServicesEnglishEnglish Course ( Pre-Advanced Three )English LiteratureHard WorkerICDL CourseIELTSInternational Account AdvisorMicrosoft OfficeOffshoringOutsourcingProblem SolverReadingSecretarySenior Support RepresentativeStream Global ServicesSupportSupportiveSurfing The InternetTeam PlayerTurning Enquiries Into SalesVodafone UK

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Intermediate

: High

:

1-3 years

Fields of Expertise

customer service

customer service

: Advanced

: High

:

3-5 years

Key Skills

Hard worker, Customer-oriented, Problem Solver, Team Player, Supportive

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