HIsham Mansy

Senior IT Administrator

• Job Details:Manage and maintain Windows server environments (2016, 2019, 2022), including Active Directory, Group Policy, and user authentication. Implement and configure WSUS to ensure timely patching and updates across the organization. Deploy and manage VMware ESXi for virtualization, optimizing resource allocation and improving server efficiency. Configure and maintain Sophos firewall to enhance network security and protect against external threats. Implement and manage Veeam backup solutions, ensuring data protection and quick recovery in case of failures. Provide technical support and troubleshooting for PCs, networks, and printers, resolving issues within SLA timelines. Streamline IT policies and procedures, improving operational efficiency and reducing downtime. Conduct hardware and software installations, including Windows OS, Outlook, and other applications. Provide remote support to end-users, addressing technical issues and ensuring minimal disruption to operations.

Senior IT Administrator

• Job Details:Managed Windows Server 2022, including Active Directory and policy rules, ensuring seamless user authentication and access control. Implemented and maintained firewall configurations (TMG), enhancing network security and reducing vulnerabilities by 25%. Provided technical support and troubleshooting for PCs, networks, and printers, resolving issues within SLA timelines. Developed and executed backup and recovery procedures, reducing data loss by 30% and improving system reliability. Streamlined IT policies and procedures, improving operational efficiency and reducing downtime by 20%. Managed learning management systems (LMS), ensuring smooth operation and user satisfaction. Conducted hardware and software installations, including Windows OS, Outlook, and other applications. Provided remote support to end-users, addressing technical issues and ensuring minimal disruption to operations.

Archive Manager

• Job Details:Organized and coordinated file archiving processes, improving document retrieval efficiency by 25%. Collaborated with the accounts department to ensure accurate and timely archiving of financial records.