MOHAMED MOSTAFA HASSAN

ELGAMAL SHOP OWNERFreelance / Project

Store ManagerFull Time

Collection ManagerFull Time

• Job Details:• Oversee a company’s process of retrieving money owed to them or one of their clients. • Manages the employees who collect the money. • Handles complaints or difficult calls. • Makes sure employees comply with company policies when contacting individuals and other companies to collect past due balances that they owe. • Ensures that all written correspondence complies with company policies in terms of verbiage and frequency of contact. • Monitors reports to make sure collectors are making enough contacts each day. • Identifies areas of the collection process that need improvement and implements an enhanced process that will help collectors be more effective. • Tracks the rate of success of the entire process and continues to make adjustments when necessary. • Trains new employees and holds training reviews for established employees. • Establishes quality control standards and maintains and enforces them over time. • Negotiates payment arrangements and follows up to make sure the payments are mad