HEND Moustafa Hany

assistant hotel managerFull Time

• Job Details: Shares the oversight of the operational functions of the hotel with the Hotel Manager including housekeeping, maintenance, front desk, reservations and pool.  Holds regular briefings and meetings with all head of departments.  Attends pre-shift meetings when available and time permits.  Ensures full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.  Assists in managing all key property issues.  Handles complaints, and oversees the service recovery protocol.  Participates in the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.  Manages on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.  Ensures all decisions are made in the best interest of the hotel/casino and business enterprise.  Delivers hotel budget goals with support from hotel manager and sets other short and long term strategic goals for the property.  Develops improvement actions relating to service issues.  Devises and implements cost saving ideas when applicable.  Possesses a strong understanding of P&L statements and the ability to react with impactful strategies.  Closely monitors the hotel business reporting and resolves discrepancies and errors when needed.  Ensures that monthly financial room’s division budgets are accurate, on target and on forecasted goals.  Maximizes room yield and hotel revenues through innovative sales practices and yield management programs.  Assists in preparing a monthly financial forecast.  Engages in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.  Assists in the inventory process with housekeeping.  Routinely inspects departments for cleanliness, neatness and organization.  Acts as a final decision maker in the hiring of staff members.  Coordinates with hotel management relating to the execution of all activities and functions.  Mentors and develops the hotel team to ensure career progression and development.  Accountable for responsibilities of department heads and takes ownership in holding the leadership team accountable.  Respond to audits to ensure continual improvement is achieved.  Handles corporate clients and takes part in new client acquisition along with the sales team whenever required.  Assists in group sales and market development when required.  Monitors and ensures department managers are engaging new associates in a specified training program.  Works closely with the front desk one on one to ensure guest etiquette standards are being practiced per protocol.  Monitors all department schedules to ensure staffing levels are adequate.  Participates in room inspections and coaching and counselling sessions as needed.

Business Development ManagerFull Time

• Job Details: Acting as a development deputy manager.  Escorting & instructing Team members.  Handling Sales & Insurance contracts with VIP clients / organizations.  Follow up with Clients & update their business history.  Instructing company logistics to the VIP clients.  Develop a growth strategy focused both on financial gain and customer satisfaction.  Arrange business meetings with prospective clients.  Keep records of sales, revenue, invoices etc.  Provide trustworthy feedback and after-sales support.  Build long-term relationships with new and existing customers

Public Relation deputy ManagerFull Time

• Job Details: Acting of HOD for Patient Relation officer  Acting of Assistant General Director of the hospital  Responsible for the hospital seal after the General Director  Resolve any patient problems  Coaching & Keep Minting in all departments  Explaining all logistics that the firm has.  Ensure coordination of communication between patients and families and medical staff  Provide patients and families with information on hospital services, procedures and protocols  Interview patients or families to determine nature of care needed and direct them to the concerned healthcare providers  Respond to patient inquiries regarding physicians and services  Respond to patients’ complaints regarding hospital services and ensure that concerns are handled properly  Assist patients with problems associated with hospital registration and admission  Compile financial data and perform financial analysis assessments of uninsured patients  Provide support by establishing payment arrangements for uninsured or underinsured patients  Ensure that all concerns and complaints are directed to the concerned personnel with a hospital  Perform crisis intervention duties with a view to facilitate resolutions  Schedule meetings with patients or family members and ensure that corresponding physician or hospital staff’s availability  Effect change within the hospital system to ensure that patient experience is enhanced  Suggest improvements to present hospital systems in a bid to make the system more workable  Provide feedback to patients and families regarding their concerns and complaints  Admission and Discharge regulations Keeper Escorting & Instructing Patience plus team rotation follow up.  Quality and follow up deputy manager