ibrahim Gamal Yehia

Technical Support EngineerFull Time

• Job Details:- Solve complex customer support tickets via email and Zendesk involving account related issues such as passwords, account lockouts, email verifications, billing, spam, abuse, etc. - Effectively communicate technical and non-technical information to customers and engineering groups. - Collaborate with fellow Github colleagues across various squads and the Team Lead.

It SpecialistFull Time

• Job Details:• Configured, installed, and maintained Cisco and Fortinet networking equipment, including routers, switches, and firewalls, to ensure secure and reliable network performance. • Conducted troubleshooting and diagnostics on network infrastructure, resolving connectivity issues and optimizing network functionality. • Managed installation, configuration, and support for PABX systems, enhancing communication channels within the organization. • Installed and maintained CCTV systems, overseeing video surveillance and ensuring system reliability for security monitoring. • Designed and implemented structured cabling solutions to support efficient and organized network infrastructure. • Provided technical support and issue resolution for end users, maintaining a high standard of customer service and response times. • Performed regular maintenance and firmware updates on networking and security devices to uphold system integrity and security.

Technical Support EngineerPart Time

• Job Details:• Administered MySQL databases for both production and development environments. • Managed IT infrastructure across cloud platforms (AWS, Azure, Google Cloud), including Windows, Linux (CentOS, Ubuntu), and implemented security protocols. • Collaborated with developers to troubleshoot and resolve deployment and system-related issues. • Automated deployment processes and maintained version control using Git.