HANY EZZAT

strategic Accounts Manager

Heliopolis, Cairo, Egypt

Jan 2017 - Aug 2019 -2 yrs, 7 months

Egypt , Cairo

Job Details:Manage sales and presale Engineer team to meet company objectives. Ensure that all quotations are done accurate and on time. Communicate with all vendors overseas.. Prepare the business plan and sales targets. Coordinate with operation department to complete projects as scope of work. Negotiate with customers to close deals. Approach new key customers to generate sales and enlarge business.

MTU Detroit Diesel Australia

Jun 2012 - Jul 2016 -4 yrs, 1 month

Australia , Perth

Job Details:• Providing telephone and face to face customer service advisory and parts interpretation services; • Liaising with customers to ensure service personnel, parts and tooling are available for scheduled servicing; • Carrying out regular contact with the client base to build relationships, increase business and promote new products and services; • Invoicing parts and service customers, with a daily focus on ensuring monthly sales targets are met; • Undertaking administration tasks to facilitate with the efficient operation of the Perth branch. • Submit warranty claims using DDC, TOGNUM, IQ, AFA, ALLISON and MERCEDES BENZ. • Submit all warranty jobs within allowable time frame with the highest accuracy. • Process warranty parts (cores) return regularly to meet monthly branch stock target. • Help and assist customers and colleagues’ in all warranty requirements.

Daimler Trucks Adelaide

Apr 2012 - May 2012 -1 month

Australia , Adelaide

Job Details:• Receiving phone call and taking bookings • Assist customers on the counter reception. • Secure parts for coming jobs. • Open job cards by using either Era link or Era net. • Collecting all information on warranty for Mercedes trucks, Freightliners and Mitsubishi • Closing and invoicing job cards. • Submitting Job cards to warranty. • Coordinating between customers and workshop for the latest updated service status. • Handling fleet customers on regular bases.

Daimler Trucks Perth

Apr 2010 - Nov 2011 -1 yr, 7 months

Australia , Perth

Job Details:• Organize and communicate, with different departments to resolve all customers’ complaints. • Organize and plan all active service measures, Service bulletins and Recall campaigns. • Visit customers and plan for breakdowns visits on mines sites (WA). • Plan and communicate with fleet companies to progress service campaigns on their sites. • Handle complaints that involve business partners (Tyres, body builders, wheel alignments etc). • Participate in the cross functional meetings and big account fleet customers. • Handle customer complaints addressed to sales persons to allow them to concentrate on sales • CSI, personal calls to all customers for service jobs, generate and submit reports quarterly. • Report to the General Manager on all complaints and advice recommend solutions. • Access to all Daimler’s and Mercedes Benz systems (PIT,ICC,EVA,WIS) • Generate job cards, taking bookings by the help of Reynolds computer system. • Ensure that back order parts are ordered and having ETA. • Create service ads with MBAuP. • Communicate with Daimler’s Field Manager to resolve customer’s complaints • Assist the Service Manager with any external activities that needed an outside visits.