Basic Info

Hala El Sherif

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Quality Assurance Officer, Faculty of Business Administration and International Trade at Misr International University

Experience Details

Quality Assurance Officer, Faculty of Business Administration and International Trade

Administration

Experienced (Non-Manager)

• Assisting Quality Assurance Coordinator in all quality related activities and office activities
• Writing and submitting QA memos under the supervision of the QA Coordinator
• Preparing the meeting agenda with the coordinator and Faculty members and taking the meeting minutes under the supervision of the QA Coordinator
• Receiving the latest offering from the Faculty Secretary in order to set up the checklist
• Receiving the new QA forms folder and calendar of each semester from the QA Office
• Revising and approving the checklist from each department Head in the Faculty
• Submitting all QA documents to the Head of the departments’ Professors to send it to the coordinators of each department in the Faculty at the beginning of each semester
• Receiving soft copy of all QA documents submitted by professors and revising the format only
• Sending the revised soft copy of the submitted QA documents to the department Heads to revise the content of each report and send it back again
• Following up with the professors according to the checklist to submit late documents or any needed modifications
• Having each professor (Part timer) sign on each submitted report before signing their exit papers and receiving their final check
• Informing the QA Coordinator that the professors (Part timers) submitted all required QA documents in order to revise it again and sign on the professors’ exit papers
• Printing the QA documents after the Faculty Departments’ Heads revision
• Keeping a soft copy of all received QA documents and filing all signed hard copies in the archiving room at the end of each semester
• Ensuring that QA unit filing system is updated and managed efficiently on a daily basis
• Writing a follow-up report about the progress of QA work in the Faculty
• Assisting the Faculty QA Coordinator in analyzing the questionnaires; making the statistical correlation and writing a report to the Director about it if needed
• Organizing QA related activities (workshops, trainings, conferences… etc.)


Company Details

Misr International University (multinational)

Cairo, Egypt

501-1000 employees

Education

www.miuegypt.edu.eg

Mar 2016 to present (9 months)
International Account Advisor, UK Account at Vodafone International Services (VIS)

Experience Details

International Account Advisor, UK Account

Customer Service/Support

Experienced (Non-Manager)

• Acting as a front-line interface with customers of Vodafone UK.
• Owning and managing the client relationship; resolving calls efficiently and effectively.
• Facilitating and providing a Vodafone global customer service standard.
• Ensuring service level agreement are met and maintained.
• Working as part of a team to ensure offering world-class Customer Service at all times.
• Acting proactively in regards to the improvement of processes and procedures.
• Communicating positively with all involved parties in order to facilitate customer’s reception of the expected distinguished service.
• Creating and promoting an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service.
• Mentoring and supporting new employees.
• Using the job tools (telephone and computer) effectively.
• Meeting service level in handling all transactions measured through productivity reports.
• Maintaining flexibility, teamwork spirit, and professional work relationships with colleagues, supervisor and manager.


Company Details

Vodafone International Services (VIS) (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

http://www.vodafone.co.uk/

May 2015 to Aug 2015 (3 months)
Coordinator, SCE Strategic Enrollment Management at The American University in Cairo

Experience Details

Coordinator, SCE Strategic Enrollment Management

Customer Service/Support

Experienced (Non-Manager)

• Acting as the primary resource providing the highest quality customer service; advising students, parents, and other constituents in regard to SCE programs, eligibility, resources, and policies and procedures of the school as appropriate.
• Analyzing SCE applications and supporting documentation to determine eligibility; reviewing test results to ensure admission pre-requisites compliance; reviewing and processing applications by utilizing software and prescribed school and office policies; resolving data discrepancies.
• Carefully common-matching new applicants to avoid duplication before creating a new general person records.
• Creating and maintaining computerized learner bio-records on Banner Student Information System; establishing and maintaining logs, filing and record keeping systems.
• Reviewing office calendars for student admission test scheduling; coordinating between the test date availability, time, and test result and term beginning date; providing adequate counseling to prospective applicants, and informing students of all important registration deadlines.
• Reviewing learner admission placement test results on Banner admission forms and checking certificate/course prerequisites before processing registration requests.
• Following up on missing or deficient information; resolving problems related to admissions process by clarifying complaints, determining problem causes, and advising the best solution
• Assigning applicants on Banner Student Information System appropriate ETAD ID, as provided on cards, to link newly created Banner SID to ETAD ID for auto uploads of test score results.
• Enrolling applicants in the proper SCE admission entrance exams according to the list received by ETAD.
• Handling timely problems during the student registration process including holds, adds, drops, self-service registration system problems; answering student and department inquiries regarding registration and schedule conflict issues as related to the SCE Enrollment Services office and in accordance to student privacy laws (FERPA) and university policies, as appropriate to the school.
• Assisting students with course renewals and grade petitions; ensuring new policies approved by the SCE cabinet are followed; notifying students and departments of outcomes, as appropriate to the unit.
• Charging students’ proper admission fees and student service charges on respective Banner forms as needed.
• Assessing fees for internal/external scholarships for approval of Human Resources Office.
• Assisting students in processing refund and deferral of fees and completing the required approval form in coordination with authorized office Managers.
• Creating @sce.aucegypt.edu email for all new SCE learners enrolled at SCE and explaining to students the process for activating student email and consequences.
• Participating in fairs and exhibitions scheduled by SCE Enrollment Services.
• Performing related administrative and reporting activities, as appropriate to the individual unit.
• Organizing workload to ensure deadlines are met; scheduling and prioritizing internal work assignments.
• Performing any other duties assigned by the Director.


Company Details

The American University in Cairo (multinational)

Cairo, Egypt

More than 1000 employees

Education

http://new.aucegypt.edu/

Dec 2013 to May 2015 (1 year 5 months)
Scheduling Assistant, SCE Students Enrollment Services at The American University in Cairo

Experience Details

Scheduling Assistant, SCE Students Enrollment Services

Administration

Experienced (Non-Manager)

• Processing divisional requests and related documents in support of the School of Continuing Education’s classes schedule creation
• Evaluating and processing requests for the scheduling of special events; customized programs and affiliate libraries’ reservations needed
• Advising SCE divisions on classroom scheduling requirements and options
• Utilizing Banner Student Information System, Scheduling and Events Management database module, and Ad Astra to determine general classroom availability each term
• Reviewing and processing departmental course listing reports
• Inventorying and reporting on the availability of classrooms in general across AUC campuses, and adjusting reservations according to seating and classroom furniture as appropriate
• Proofing and editing academic department scheduling documents and Scheduling Office data entries
• Entering and monitoring required data into integrated student database
• Working closely with the instructional division staff or faculty; facilitating the addition of new course sections; the cancellation and/ or rescheduling of sections
• Compiling and evaluating scheduling documents
• Providing policy interpretation and advisement as appropriate, in accordance with the School of Continuing Education policy
• Informing SCE divisions of adjustments to SCE previous reservations of classroom availability according to AUC final exams
• Reporting and imparting appropriate information on the Student Information System, Scheduling and Events Management module, and Ad Astra
• Disseminating pertinent information to students, faculty and staff in accordance with applicable school policies related to classroom/special event scheduling and student registration
• Volunteering as a call center agent during the afternoon shift in support of the Information & Admission’s Manager, & especially during the peak periods
• Assisting during evening shift in admission and registration counters
• Replying to SCE registration e-mails during the Enrollment Services Manager absence
• Assisting in solving problems during supervisor absence; advising SCE faculty, staff and students regarding scheduling and office processes
• Performing miscellaneous job related duties as assigned


Company Details

The American University in Cairo (multinational)

Cairo, Egypt

N/A

Education

http://new.aucegypt.edu/

Nov 2010 to Dec 2013 (3 years 1 month)
Evaluation Officer, SCE Educational Testing & Assessment at The American University in Cairo

Experience Details

Evaluation Officer, SCE Educational Testing & Assessment

Administration

Entry Level

• Administering the SCE Learner/ Trainee Satisfaction Evaluation System of all training programs, courses, seminars and workshops, to improve the quality of all the SCE conducted programs, under the supervision of the Senior Testing and Assessment Specialist and the ETAD Manager as well
• Coordinating the scheduling of ETAD’s evaluation tools and processes for SCE learners, affiliate centers, and clients
• Coordinating the scheduling, implementation, and data entry of SCE Post Program Evaluation process.
• Maintaining office control including exam security and confidentiality of scores and results
• Appointing and orienting data collectors to administer the different ETAD evaluation instruments
• Processing, updating, submitting, and receiving evaluation materials to and from data collectors
• Handling the scanning of evaluation sheets and data entry of evaluation data
• Performing any other additional tasks as assigned by ETAD Manager


Company Details

The American University in Cairo (multinational)

Cairo, Egypt

N/A

Education

http://new.aucegypt.edu/

Jul 2010 to Nov 2010 (4 months)
Customized Programs Assistant, SCE Computer & IT Studies at The American University in Cairo

Experience Details

Customized Programs Assistant, SCE Computer & IT Studies

Administration

Entry Level

• Managing the scheduling of the CITSD customized programs on-site and off-site training for individuals and companies
• Tailoring flexible scheduling of the desired course / program content and the number of training hours required to meet clients’ needs to achieve the ultimate benefit out of the quality training programs provided
• Providing testing or assessing performance upon completion of a training course / program based on clients’ requests
• Assisting both young learners who are beginning their careers and adult learners with the course selection, providing them with information on a variety of topics regarding specific SCE course / program offerings and costs
• Assuming additional undertakings assigned by the Assistant Director for CITSD Customized Programs


Company Details

The American University in Cairo (multinational)

Cairo, Egypt

More then 1000 employees

Education

http://new.aucegypt.edu/

Mar 2010 to Jul 2010 (4 months)

Achievements


• Owning and managing the client relationship; resolving calls efficiently and effectively.
• Facilitating and providing a Vodafone global customer service standard.
• Ensuring service level agreement are met and maintained.
• Communicating positively with all involved parties in order to facilitate customer’s reception of the expected distinguished service.
• Using the job tools (telephone and computer) effectively.
• Meeting service level in handling all transactions measured through productivity reports.
• Maintaining flexibility, teamwork spirit, and professional work relationships with colleagues, supervisor and manager.


• Analyzing SCE applications and supporting documentation to determine eligibility; reviewing test results to ensure admission pre-requisites compliance; reviewing and processing applications by utilizing software and prescribed school and office policies; resolving data discrepancies.
• Creating and maintaining computerized learner bio-records on Banner Student Information System; establishing and maintaining logs, filing and record keeping systems.
• Handling timely problems during the student registration process including holds, adds, drops, self-service registration system problems; answering student and department inquiries regarding registration and schedule conflict issues as related to the SCE Enrollment Services office and in accordance to student privacy laws (FERPA) and university policies, as appropriate to the school.


• Evaluating and processing requests for the scheduling of special events; customized programs and affiliate libraries’ reservations needed
• Advising SCE divisions on classroom scheduling requirements and options
• Utilizing Banner Student Information System, Scheduling and Events Management database module, and Ad Astra to determine general classroom availability each term
• Working closely with the instructional division staff or faculty; facilitating the addition of new course sections; the cancellation and/ or rescheduling of sections


• Administering the SCE Learner/ Trainee Satisfaction Evaluation System of all training programs, courses, seminars and workshops, to improve the quality of all the SCE conducted programs, under the supervision of the Senior Testing and Assessment Specialist and the ETAD Manager as well
• Coordinating the scheduling of ETAD’s evaluation tools and processes for SCE learners, affiliate centers, and clients


• Managing the scheduling of the CITSD customized programs on-site and off-site training for individuals and companies
• Tailoring flexible scheduling of the desired course / program content and the number of training hours required to meet clients’ needs to achieve the ultimate benefit out of the quality training programs provided
• Assisting both young learners who are beginning their careers and adult learners with the course selection, providing them with information on a variety of topics regarding specific SCE course / program offerings and costs


Education

BA in English Language & Literature

Education Details

BA

English Language & Literature

Ain Shams University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Ain Shams University
2004 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Own Heliopolis language school

Egypt

2003

A / Excellent / 85 -100%

N/A

Own Heliopolis language school
2003

Certifications

Certificate details

• Human Resources Management

Apr 2010

3.9 GPA out of 4.00 GPA

N/A

N/A

The American University in Cairo, SCE

N/A

Training and Courses

Training/Course Details

• Customer Care Training Program

May 2015

Vodafone International Services

N/A

Training/Course Details

• Project Leadership Mastery

Mar 2014

Dale Carnegie & Associates Inc.

N/A

Training/Course Details

• Creativity and Innovation Workshop

Feb 2014

Wellness Associates

N/A

Training/Course Details

• Serving with Style

Apr 2013

ProMark Corporation Ltd.

N/A

Training/Course Details

• Academic Writing

Aug 2006

The American University in Cairo, CACE

N/A

Training/Course Details

• Office 2003 Fundamentals Diploma

May 2008

INFORM Educational Services

N/A

This profile is not updated!
Last update more than 4 months ago.

Jobseeker photo

Profile Skills and Keywords

AUC Banner SystemActionActivities: ShoppingAd Astra Information SystemAdaptiveAdministrationArabicArgos SystemChilling By The BeachComedyCoordinator, SCE Strategic Enrollment ManagementCustomer ServiceCustomized Programs Assistant, SCE Computer & IT StudiesDanceDetails-orientedDr. Amr KhaledDr. Martin Luther King Jr.DramaEasy ListeningEducationEnglishEnglish Language & LiteratureEvaluation Officer, SCE Educational Testing & AssessmentExecutorFilm Genres: ThrillerFlexibleFrasierHard WorkerInfluential Activist: Ahmad Alshugairi - ???? ???????Influential Intellectual: Dr. Mustafa MahmoudInfluential Leaders: President Nelson MandelaInfluential Religious Preachers: Sh. Waseem Yousef | ????? ???? ????InteractiveInternational Account Advisor, UK AccountInternet SearchIslamic LiteratureJazzMicrosoft OfficeMisr International UniversityModern Stream Of Consciousness NarrativesMusic Genres: ClassicalNew AgeNileFM Radio StationPopPresident John F. Kennedy Jr.Quality Assurance Officer, Faculty Of Business Administration And International TradeScheduling Assistant, SCE Students Enrollment ServicesSupportTV Series: The Big Bang TheoryTelecommunicationsThe American University In CairoThe ExesTranscendental MeditationTypingVocalVodafone International Services (VIS)Vodafone Oracle Siebel CRMWorking Out Academic Writing Creativity And Innovation Workshop Customer Care Training Program Human Resources Management Office 2003 Fundamentals Diploma Project Leadership Mastery Serving With Style

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

More than 7 years

Internet Search

Internet Search

: Advanced

: High

:

More than 7 years

Ad Astra Information System

Ad Astra Information System

: Advanced

: High

:

1-3 years

Argos System

Argos System

: Advanced

: High

:

3-5 years

AUC Banner System

AUC Banner System

: Advanced

: High

:

3-5 years

Typing

Typing

: Advanced

: High

:

More than 7 years

Vodafone Oracle Siebel CRM

Vodafone Oracle Siebel CRM

: Intermediate

: Medium

:

Less than 1 year

Fields of Expertise

Administration

Administration

: Advanced

: High

:

3-5 years

Customer Service

Customer Service

: Advanced

: High

:

1-3 years

Key Skills

Executor, Hard worker, Flexible / Adaptive, Details-oriented, Interactive

Online Presence

https://eg.linkedin.com/pub/hala-e/1a/511/540

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