Basic Info

Hesham Omar

More than 15 years

Cairo - giza Governorate., Egypt

Bachelor's Degree

Senior Management

Work Experience

Duty manager& Night manager in Hotels management (senior administrative assistant). at (Pick Albatros company) for hotels management, (Royal Albatros Moderna Resort).

Experience Details

Duty manager& Night manager in Hotels management (senior administrative assistant).

Operations/Management, Quality, Customer Service/Support

Senior Management (e.g. VP, CEO)

All my experiences objective about customer’s satisfaction as Duty or night Managing Responsibilities to planning & monitoring & Support with executives, also as a Management presentation to manage the whole operation work job efficiently according to the established concept statements, in/ outlets area, with all departments such as Front office, H.R, Food& beverages, Housekeeping, Kitchen, Cost control & Supplies, Maintenance engineers& Structural engineering, Safety & Security. And other logistic Support. To achieves the desired goals of the standards customers’ satisfaction requirement & profitability & quality, as well as market competition & excellent reputation.
Also In the rush shift work time I always push & support Standard custom answers or actions for customers, Also push & support staff responsible for handling customer service desks, with the objective of ensuring adequate coverage, particularly to meet peak time trading requirement with the sharply monitoring & contact between all operation sections & staff, To done it in the enough smoothly action end.


Company Details

(Pick Albatros company) for hotels management, (Royal Albatros Moderna Resort).

Sharm El Sheikh., Egypt

More than 1000 employees

Hospitality/Hotels, Food and Beverage Production, Real Estate/Property Management

www.pickalbatros.com/hotels-resorts

Apr 2010 to Sep 2012 (2 years 5 months)
Duty & Night Manager) at MAWAKEB Company for hotels management.

Experience Details

Duty & Night Manager)

Operations/Management, Quality, Customer Service/Support

Senior Management (e.g. VP, CEO)

a.Second Assistant For the (ROOMS.D.MGR) as: Registration & sales residential official to complete the processing of the individually or groups residential by receiving & done the booking faxes, to complete whole residence Matter in the hotel.
b.Keep checking whole hotel operation sections, in capability of 10 floors including 288 rooms, & keep contacting my managers using daily reports about operation condition.
c.Rebuilding & finisher superintendent in the newly opening of MAWAKEB newly hotel- (Azizia Tower branch), in a capability of 15 floors including 290 rooms, by keep receiving the whole finishing matter of the fixing & furniture & fittings , to be furnished & opened.
Whole OMRAH season of the year 1430-2009 in the newly MAWAKEB Hotel as (Duty & Night Manager) as Second Assistant For the (ROOMS.D.MGR) working in minimum of 12 hours operation duty.
Also In the rush shift work time I always push & support Standard custom answers or actions for customers, Also push & support staff responsible for handling customer service desks, with the objective of ensuring adequate coverage, particularly to meet peak time trading requirement with the sharply monitoring & contact between all operation sections & staff, To done it in the enough smoothly action end.


Company Details

MAWAKEB Company for hotels management. (multinational)

Makkah., Saudi Arabia

501-1000 employees

Hospitality/Hotels, Food and Beverage Production, Real Estate/Property Management

mawakeb-ksa.com

Jan 2008 to Dec 2009 (1 year 11 months)

Education

Licentiate of philosophical sciences (Bachelor of Arts). in All the philosophical sciences.

Education Details

Licentiate of philosophical sciences (Bachelor of Arts).

All the philosophical sciences.

Cairo University., Egypt

C / Good / 65 - 75%

The philosophies of ancient a

Diploma in multimedia form - Y.A.T - Education center in 2002.

Cairo University.
2000 - 2004
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Home of sciences.

Egypt

1997

C / Good / 65 - 75%

Math & science high school class.

Home of sciences.
1997

Training and Courses

Training/Course Details

Diploma in multimedia.

Feb 2002

Y.A.T

Multimedia.

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

A High-accuracyActual Practical Learning And Friction To Create Experiences.All The Philosophical Sciences.AnalyticalArabicArts.Customer ServiceDetails-orientedDiploma In Multimedia.Duty & Night Manager)Duty Manager& Night Manager In Hotels Management (senior Administrative Assistant).EnglishFood And Beverage ProductionGermanHospitalityHotelsItalianJustice.LeaderMAWAKEB Company For Hotels Management.Manage The Guest Services Field.ManagementManaging Hospitality Operations.Micros-Fidelio Suite 8- Program.Microsoft Office & Internet.Multimedia.Music.Problem SolverProperty ManagementQuality AssuranceQuality ControlQuietness.Real EstateRussianSpace Panorama.SupportTeam PlayerThe Nature.

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Fluent

: Fluent

German

German

: Beginner

: Beginner

: Intermediate

: Intermediate

Russian

Russian

: Beginner

: Beginner

: Beginner

: Beginner

Italian

Italian

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Micros-Fidelio Suite 8- Program.

Micros-Fidelio Suite 8- Program.

: Advanced

: Little

:

1-3 years

Microsoft office & internet.

Microsoft office & internet.

: Advanced

: Little

:

More than 7 years

Fields of Expertise

Multimedia.

Multimedia.

: Expert

: Little

:

Less than 1 year

Managing hospitality operations.

Managing hospitality operations.

: Expert

: Extreme - I love it!

:

More than 7 years

Manage the guest services field.

Manage the guest services field.

: Expert

: Extreme - I love it!

:

More than 7 years

Duty manager& Night manager in Hotels management (senior administrative assistant).

Duty manager& Night manager in Hotels management (senior administrative assistant).

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Analytical, Leader, Problem Solver, Details-oriented, Team Player

Online Presence

Wuzzuf.net/me/H2HWuzzuf.net/me/H2HWuzzuf.net/me/H2HWuzzuf.net/me/H2HWuzzuf.net/me/H2HWuzzuf.net/me/H2H

Thanks for your time reading this.

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Hesham's full profile and find more great talent and professionals to join your team.