Basic Info

USAMA HOZAYEN

3 years

Giza, Egypt

Bachelor's Degree

Entry level

Work Experience

Customer Care Agent at Xceed (TE Data Account)

Experience Details

Customer Care Agent

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Xceed (TE Data Account)

Maadi, Cairo, Egypt

101-500 employees

Internet/E-commerce

www.tedata.net

Feb 2014 to present (2 years 10 months)
Account Advisor at National Bank of Egypt

Experience Details

Account Advisor

Customer Service/Support

Experienced (Non-Manager)

Receiveing customers’ calls, enquiry and providing requied information,Statement,Loans,Installment offers ..Etc


Company Details

National Bank of Egypt (multinational)

Cairo, Egypt

501-1000 employees

Banking

www.nbe.com

Jan 2016 to Aug 2016 (7 months)
Foreign purchases specialist at United company for foundries

Experience Details

Foreign purchases specialist

Logistics/Supply Chain, Analyst/Research

Student

N/A


Company Details

United company for foundries (multinational)

10th of ramadan city, Egypt

More then 1000 employees

Mining and Metals

http://citadelcapital.com/

Dec 2011 to Dec 2012 (1 year)
Tele-sales at El-Daba Water treatment systems

Experience Details

Tele-sales

Customer Service/Support, Sales/Retail

Student

N/A


Company Details

El-Daba Water treatment systems

Cairo - Maadi, Egypt

11-50 employees

Health, Wellness and Fitness

N/A

Feb 2009 to Aug 2010 (1 year 6 months)

Education

Bachelor in information systems department in Information Systems

Education Details

Bachelor in information systems department

Information Systems, information technology

Al-Madina academy-H.institute, Egypt

C / Good / 65 - 75%

- management of information systems - effective use of information technology to help individuals - support and delivery of information - business administration

N/A

Al-Madina academy-H.institute
2007 - 2011

Training and Courses

Training/Course Details

English

Dec 2012

Ministry of defense language institute

N/A

Training/Course Details

(CCNA) Routing and Switching

Dec 2013

Cisco Certified Network Associate

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

(CCNA) Routing And SwitchingAccount AdvisorAdobe DreamweaverAmbitiousBankingBusiness DevelopmentCommunication SkillsCommunicatorComputerCustomer Care AgentCustomer ServiceE-commerceEnglishForeign Purchases SpecialistHandles StressHard WorkerHealth, Wellness And FitnessInformation SystemsInformation TechnologyInternetLogisticsMicrosoft OfficeMining And MetalsNational Bank Of EgyptPatienceProblem SolverResearchRetailSalesSuccessSupportTeam PlayerTele-salesTransportationUnited Company For Foundries

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

3-5 years

Adobe Dreamweaver

Adobe Dreamweaver

: Expert

: Extreme - I love it!

:

Less than 1 year

Computer

Computer

: Expert

: Extreme - I love it!

:

More than 7 years

Communication Skills

Communication Skills

: Intermediate

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Customer Service

Customer Service

: Advanced

: Extreme - I love it!

:

3-5 years

Sales

Sales

: Intermediate

: High

:

Less than 1 year

Key Skills

Communicator, Hard worker, Problem Solver, Handles Stress, Team Player

Online Presence

www.facebook.com/ab0.j0ewww.twitter.com/ab0.j0e

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