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USAMA ABDUL-QAWI HOZAYEN

Sales, customer care, computer system analyst

Hadayek October, Giza, Egypt

Work Experience

  • Sales AdvisorFull Time

    Flyin.com

    Sep 2022 - Present -4 yrs, 2 months

    Egypt , Giza

    • Job Details:Develop and implement sales strategies to achieve targets and increase revenue. Maintain and expand the agency’s customer database Provide excellent customer service and follow up with clients to ensure satisfaction. Collaborate with the reservations and operations teams to ensure smooth booking processes.
  • Account AdvisorFull Time

    National Bank of Egypt

    Jan 2016 - Aug 2016 -7 months

    Egypt , Cairo

    • Job Details:Receiveing customers’ calls, enquiry and providing requied information,Statement,Loans,Installment offers ..Etc
  • Customer Care AgentFull Time

    Xceed

    Feb 2014 - Present -12 yrs, 9 months

    Egypt , Cairo

    • Foreign purchases specialist Full Time

      United company for foundries

      Dec 2011 - Dec 2012 -1 yr

      Egypt , Cairo

      • Education

        • Bachelor in information systems department in Information Systems

          Madina Academy

          Jan 2007 - Jan 2011 - 4 yr

        Skills

        • Microsoft Office
        • Customer Service
        • Communication
        • Sales
        • Amadeus gds
        • Air ticketing

        Languages

        • English

          Advanced

        Training & Certifications

        • (CCNA) Routing and Switching

          Cisco Certified Network Associate·2013
        • English

          Ministry of defense language institute·2012
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