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Guirguis Fayez Fakhry Kelada

Royal Villas Butler/Personal Assistant at Jumeirah hotels

Dubai, United Arab Emirates

Work Experience

  • Royal Villas Butler/Personal AssistantFull Time

    Jumeirah hotels

    Dec 2017 - Present -7 yrs, 4 months

    • Reservation officerFull Time

      TIME hotels

      Mar 2017 - Dec 2017 -9 months

      United Arab Emirates , Dubai

      • Job Details:- Processes reservations by email, telephone, or central reservation systems referral. - Processes reservations from the sales office, other hotel departments, and travel agencies. - Knowledge of all of all room categories, their location and layout. - Knowledge of the selling status, rates, and benefits of all packages plans. - Inventory management as per the requirement of the management on all the GDS channels, IDS channels and on the hotel website.

    • Front Desk ReceptionistFull Time

      Accor Hotels

      Mar 2016 - Mar 2017 -1 yr

      United Arab Emirates , Dubai

      • Job Details:Guests’ registration, rooms’ assignment and accommodation of special requests whenever possible. - Preregistration assistance and rooms blocking. - Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures. - Knowledge of room locations, categories, and rates

      • Education

      • Bachelor's Degree in English -French

        Madina higher institute

        Jan 2015 

      Achievements

      - Nominated colleague of the month in February 2017 (Accor Hotels) - Achieved the target of October 2018 (TIME Hotels) - 100% quality call audit in November 2018 (TIME Hotels) - Top up-seller of the month in April 2019 (Jumeirah Hotels)

      Skills

      • Microsoft Office
      • personal assistant
      • Administration
      • Operational Excellence
      • Team Leader
      • Training & Development

      Languages

      • Arabic

        Fluent

      • English

        Fluent

      • French

        Intermediate
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