Basic Info

Ahmed elghazally

5 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Assistant fleet manager at Huawei

Experience Details

Assistant fleet manager

Business Development

Experienced (Non-Manager)

N/A


Company Details

Huawei (multinational)

Giza, Egypt

More than 1000 employees

Telecommunications

N/A

Aug 2016 to present (1 year 2 months)
Senior at ECCO

Experience Details

Senior

Human Resources, Education/Teaching, Hospitality/Hotels/Food Services

Experienced (Non-Manager)

− Delivering training programs like quality management system, customer service, communication skills, complaint handling, problem solving, call center industry, leadership skills, and supervisory skills.
− Conducts training courses. Interfaces with the internal and external clients on behalf of the organization.
− Assists in compiling training manuals for specific topics.
− Assists and encourages staff members in developmental growth through skill level assessments and programs.
− Develops training resources by preparing notes and visual displays in coordination with training needs and specific departmental needs.
− Conduct orientation sessions and arrange on-the-job training for new hires
− Analyze training needs to develop new training programs or modify and improve existing programs.
− Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.
− Develop testing and evaluation procedures.


Company Details

ECCO

Cairo, Egypt

N/A

Human Resources , Telecommunications

N/A

May 2012 to Aug 2016 (4 years 3 months)
Customer care agent at Vodafone

Experience Details

Customer care agent

Customer Service/Support

Entry Level

• Call Center agent at Vodafone company
“helping CST and solve their problems and give them any information they need”


Company Details

Vodafone (multinational)

Cairo, Egypt

N/A

Telecommunications

www.vodafone.com.eg

Mar 2011 to May 2012 (1 year 2 months)
Customer care at Mobinil Company

Experience Details

Customer care

Customer Service/Support

Entry Level

• Worked as customer service at mobinil company (6months)
“helping CST by solving their problems and giving them any information they need”


Company Details

Mobinil Company

Cairo, Egypt

More then 1000 employees

Telecommunications

N/A

Jan 2009 to Jun 2009 (5 months)

Education

Bachelor's Degree in Businesses Administration

Education Details

Bachelor's Degree

Businesses Administration

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2006 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Dar El hanan

Egypt

2006

A / Excellent / 85 -100%

N/A

Dar El hanan
2006

Certifications

HR Diplomat
Jun 2010

Certificate details

HR Diplomat

Jun 2010

N/A

N/A

N/A

George Mason University

N/A

HR Diploma
Sep 2011

Certificate details

HR Diploma

Sep 2011

N/A

N/A

N/A

N/A

Training and Courses

TOT at 8 gates
Oct 2013

Training/Course Details

TOT

Oct 2013

8 gates

Train the trainer -Gives the trainer the instruction how to deal wiz different types of trainees. -How to create a presentation.

This profile is fresh!
Last update 9 days ago.

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Profile Skills and Keywords

ArabicAssistant Fleet ManagerBusinessBusinesses AdministrationCustomer CareCustomer Care AgentCustomer ServiceEnglishEricssonFood ServicesFootballGYMHR DiplomaHR DiplomatHR FieldHard WorkerHospitalityHuaweiHuman ResourcesInteractiveIphoneLeaderMicrosoft ExcelMicrosoft PowerPointMicrosoft WordMy FamilyMy FianceePlannerPresenterSeniorSupportTOTTelecommunicationsThe 7 Habits Of Highly Effective PeopleToyotaTrainingVodafone

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Excel

Microsoft Excel

: Intermediate

: High

:

5-7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Intermediate

: High

:

5-7 years

Fields of Expertise

Training

Training

: Expert

: Extreme - I love it!

:

5-7 years

Customer care

Customer care

: Expert

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Planner, Hard worker, Presenter, Interactive

Online Presence

https://www.linkedin.com/profile/view?id=176607235&trk=nav_responsive_tab_profilehttps://www.facebook.com/ahmad.e.ghazaly

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