Basic Info
Ghada Saleh
4 years
Cairo, Egypt
Bachelor's Degree
Experienced
Work Experience
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Freelancing Recruitment Specialist at Sky Group
Experience DetailsFreelancing Recruitment Specialist Human Resources Experienced (Non-Manager) N/A Company DetailsSky Group Egypt N/A Human Resources N/A
Dec 2016 to present (7 months)
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English Instructor at Not Courses School
Experience DetailsEnglish Instructor Training/Instructor Experienced (Non-Manager) N/A Company DetailsNot Courses School Maadi, Cairo, Egypt More than 1000 employees Education www.notcourses.com
Dec 2016 to present (7 months)
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HR Specialist at Ecco Outsourcing Company
Experience DetailsHR Specialist Human Resources Entry Level N/A Company DetailsEcco Outsourcing Company Cairo, Egypt More than 1000 employees Outsourcing/Offshoring N/A
Sep 2016 to Dec 2016 (3 months)
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Customer Relations Specialist - UK Account at Vodafone Shared Services in Egypt
Experience DetailsCustomer Relations Specialist - UK Account Customer Service/Support Experienced (Non-Manager) Handling complaints and resolving system issues at complaints management unit in Vodafone UK Company DetailsVodafone Shared Services in Egypt (multinational) Cairo, Egypt More than 1000 employees Telecommunications N/A
Jan 2016 to Oct 2016 (9 months)
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Customer Relations Trainer - UK account at Vodafone International Services
Experience DetailsCustomer Relations Trainer - UK account Education/Teaching, Training/Instructor Experienced (Non-Manager)
Arranging for newcomers training details and facilities Company DetailsVodafone International Services Cairo, Egypt More than 1000 employees Telecommunications www.vodafone.co.eg
Feb 2016 to Sep 2016 (7 months)
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NewCo Super User at Vodafone UK
Experience DetailsNewCo Super User IT/Software Development Experienced (Non-Manager) Fixing system glitches, finding workarounds for errors, developing the interface of the new system, supporting advsiors and floorwalkers and conducting training sessions for supervisors Company DetailsVodafone UK (multinational) Giza, Egypt More than 1000 employees Telecommunications N/A
Sep 2015 to Dec 2015 (3 months)
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NewCo Support at Vodafone UK
Experience DetailsNewCo Support IT/Software Development, Education/Teaching, Training/Instructor Experienced (Non-Manager) Leading advisors through the new system, teaching the new processes and supporting knowledge and system navigation Company DetailsVodafone UK (multinational) Cairo, Egypt More than 1000 employees Telecommunications N/A
Mar 2015 to Sep 2015 (6 months)
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International Account Advisor at Vodafone UK
Experience DetailsInternational Account Advisor Customer Service/Support Experienced (Non-Manager) Handling customers' billing and technical queries all over the UK Company DetailsVodafone UK (multinational) Cairo, Egypt More than 1000 employees Telecommunications Www.vodafone.com.eg
Nov 2012 to Feb 2015 (2 years 3 months)
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Education
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Bachelor's Degree in Commerce - English section
Education DetailsBachelor's Degree Commerce - English section Ain Shams University, Egypt C / Good / 65 - 75% Accounting Business administration Marketing Economics Statistics Mathematics Law English N/A Ain Shams University
2008 - 2012
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High School - Thanaweya Amma
High School DetailsThanaweya Amma EL Salam Experimental Language School Egypt 2008 A / Excellent / 85 -100% N/A EL Salam Experimental Language School
2008
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Certifications
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TOEFL
May 2012
Certificate detailsTOEFL May 2012 N/A N/A N/A Education Governorate N/A |
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ICDL
May 2012
Certificate detailsICDL May 2012 N/A N/A N/A
N/A |
Training and Courses
Training/Course DetailsHuman resources development Aug 2012 HPA company N/A |
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English level 8 at Berlitz
Jul 2012
Training/Course DetailsEnglish level 8 Jul 2012 Berlitz N/A |
Training/Course DetailsBPO- Voice major & Data background Sep 2012 EduEgypt N/A |
Last update more than 5 months ago.
Profile Skills and Keywords
AdaptiveBPO- Voice Major & Data BackgroundCommerce - English SectionCustomer Relations Specialist - UK AccountCustomer Relations Trainer - UK AccountCustomer ServiceCustomer-orientedEducationEnglishEnglish InstructorEnglish Level 8FlexibleFreelancing Recruitment SpecialistHR SpecialistHandling ComplaintsHuman ResourcesHuman Resources DevelopmentICDLITInternational Account AdvisorMicrosoft ExcelMicrosoft PowerPointMicrosoft WordNewCo Super UserNewCo SupportOffshoringOutsourcingPresenterProblem SolverRecruitmentSoftware DevelopmentSupportSupportiveTOEFLTelecommunicationsTrainingVodafone Shared Services In EgyptVodafone UKSelf-assesed Skills
Tools and Technologies
Microsoft Excel
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Microsoft PowerPoint
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Microsoft Word
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Fields of Expertise
Handling Complaints
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Customer service
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Recruitment
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Training
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