Basic Info

Ghada Saleh

4 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

HR Specialist at Ecco Outsourcing Company

Experience Details

HR Specialist

Human Resources

Entry Level

N/A


Company Details

Ecco Outsourcing Company

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring

N/A

Sep 2016 to present (3 months)
Customer Relations Specialist - UK Account at Vodafone Shared Services in Egypt

Experience Details

Customer Relations Specialist - UK Account

Customer Service/Support

Experienced (Non-Manager)

Handling complaints and resolving system issues at complaints management unit in Vodafone UK


Company Details

Vodafone Shared Services in Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Jan 2016 to Oct 2016 (9 months)
Customer Relations Trainer - UK account at Vodafone International Services

Experience Details

Customer Relations Trainer - UK account

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

Arranging for newcomers training details and facilities
Setting up the training plan and material
Delivering training classes for newcomers and upskilling sessions to existing employmees


Company Details

Vodafone International Services

Cairo, Egypt

More than 1000 employees

Telecommunications

www.vodafone.co.eg

Feb 2016 to Sep 2016 (7 months)
NewCo Super User at Vodafone UK

Experience Details

NewCo Super User

IT/Software Development

Experienced (Non-Manager)

Fixing system glitches, finding workarounds for errors, developing the interface of the new system, supporting advsiors and floorwalkers and conducting training sessions for supervisors


Company Details

Vodafone UK (multinational)

Giza, Egypt

More than 1000 employees

Telecommunications

N/A

Sep 2015 to Dec 2015 (3 months)
NewCo Support at Vodafone UK

Experience Details

NewCo Support

IT/Software Development, Education/Teaching, Training/Instructor

Experienced (Non-Manager)

Leading advisors through the new system, teaching the new processes and supporting knowledge and system navigation


Company Details

Vodafone UK (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Mar 2015 to Sep 2015 (6 months)
International Account Advisor at Vodafone UK

Experience Details

International Account Advisor

Customer Service/Support

Experienced (Non-Manager)

Handling customers' billing and technical queries all over the UK


Company Details

Vodafone UK (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

Www.vodafone.com.eg

Nov 2012 to Feb 2015 (2 years 3 months)

Education

Bachelor's Degree in Commerce - English section

Education Details

Bachelor's Degree

Commerce - English section

Ain Shams University, Egypt

C / Good / 65 - 75%

Accounting Business administration Marketing Economics Statistics Mathematics Law English

N/A

Ain Shams University
2008 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

EL Salam Experimental Language School

Egypt

2008

A / Excellent / 85 -100%

N/A

EL Salam Experimental Language School
2008

Certifications

TOEFL
May 2012

Certificate details

TOEFL

May 2012

N/A

N/A

N/A

Education Governorate

N/A

ICDL
May 2012

Certificate details

ICDL

May 2012

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

Human resources development

Aug 2012

HPA company

N/A

Training/Course Details

English level 8

Jul 2012

Berlitz

N/A

Training/Course Details

BPO- Voice major & Data background

Sep 2012

EduEgypt

N/A

This profile is fresh!
Last update 10 days ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveBPO- Voice Major & Data BackgroundCommerce - English SectionCustomer Relations Specialist - UK AccountCustomer Relations Trainer - UK AccountCustomer ServiceCustomer-orientedEnglishEnglish Level 8FlexibleHR SpecialistHandling ComplaintsHuman ResourcesHuman Resources DevelopmentICDLITInternational Account AdvisorMicrosoft ExcelMicrosoft PowerPointMicrosoft WordNewCo Super UserNewCo SupportOffshoringOutsourcingPresenterProblem SolverRecruitmentSoftware DevelopmentSupportSupportiveTOEFLTelecommunicationsTrainingVodafone Shared Services In EgyptVodafone UK

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Word

Microsoft Word

: Advanced

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Handling Complaints

Handling Complaints

: Expert

: High

:

1-3 years

Customer service

Customer service

: Expert

: High

:

3-5 years

Recruitment

Recruitment

: Advanced

: High

:

Less than 1 year

Training

Training

: Intermediate

: High

:

Less than 1 year

Key Skills

Presenter, Customer-oriented, Problem Solver, Flexible / Adaptive, Supportive

I’m looking for work, please share my profile…

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Ghada's full profile and find more great talent and professionals to join your team.