Basic Info

Ghada abdel sadek

2 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Team leader at Raya - Etisalat UAE

Experience Details

Team leader

Customer Service/Support

Manager

N/A


Company Details

Raya - Etisalat UAE (multinational)

Maadi, Cairo, Egypt

More than 1000 employees

Consumer Services

http://www.rayacc.com/

Mar 2016 to present (9 months)
Account advisor at Etisalat UAE at Raya contact centre

Experience Details

Account advisor

Customer Service/Support

Manager

N/A


Company Details

Etisalat UAE at Raya contact centre (multinational)

Maadi, Cairo, Egypt

More than 1000 employees

Consumer Services

http://www.rayacc.com/

Jun 2014 to Mar 2016 (1 year 9 months)
Call center agent at Mobinil

Experience Details

Call center agent

Customer Service/Support

Entry Level

N/A


Company Details

Mobinil (multinational)

Cairo, Egypt

More then 1000 employees

Telecommunications

N/A

Apr 2014 to Jun 2014 (2 months)
Administration and assistant teacher in English language at Angel nursery

Experience Details

Administration and assistant teacher in English language

Administration

Entry Level

N/A


Company Details

Angel nursery

Cairo, Egypt

11-50 employees

Education

N/A

Dec 2013 to Mar 2014 (3 months)
Call center agent at Barclays bank

Experience Details

Call center agent

Customer Service/Support

Experienced (Non-Manager)

Support all customers in service queries, complaints handling by telephone and receive customer’s complaints, record it and take all reasonable steps to resolve the complaint and update customer demographics (address details and contact numbers) within strict guidelines set out in the bank’s processes.


Company Details

Barclays bank (multinational)

Maadi, Cairo, Egypt

More then 1000 employees

Banking

http://www.barclays.com.eg/

May 2012 to May 2013 (1 year)

Education

commerce and business administration in accounting ( English section)

Education Details

commerce and business administration

accounting ( English section)

Helwan University, Egypt

C / Good / 65 - 75%

Accounting Management

N/A

Helwan University
2006 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Hafez Ibrahim Language School

Egypt

2005

B / Very Good / 75 - 85%

N/A

Hafez Ibrahim Language School
2005

Training and Courses

Training/Course Details

summer training

Aug 2007

State General Egyptian Petroleum

N/A

Training/Course Details

summer training

Aug 2008

Badr petroleum co.

N/A

Training/Course Details

accounting

Sep 2010

Egyptian Group for Accounting and Auditing

N/A

Training/Course Details

English course

Jun 2012

Modli

Ministry of Defense Language Institute

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

Account AdvisorAccountingAccounting ( English Section)AdministrationAdministration And Assistant Teacher In English LanguageArabicBankingBarclays BankCall Center AgentConsumer ServicesCustomer ServiceCustomer ServicesCustomer-orientedEducationEnglishEnglish CourseEtisalat UAE At Raya Contact CentreHandles StressHard WorkerInternetMicrosoft OfficeMobinilOrganizerRaya - Etisalat UAESummer TrainingSupportTeam LeaderTeam PlayerTelecommunications

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Advanced

: Intermediate

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Internet

Internet

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Intermediate

: Extreme - I love it!

:

1-3 years

Fields of Expertise

customer services

customer services

: Expert

: High

:

1-3 years

Key Skills

Hard worker, Customer-oriented, Organizer, Handles Stress, Team Player

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