Ghada Omar Ziyada

Operations Supervisor

• Job Details:Managed and optimized daily port operations, ensuring vessel schedules were met and cargo handling was executed with maximum efficiency. Coordinated with shipping lines, customs officials, and port authorities to streamline logistics, expedite clearances, and resolve operational challenges. Supervised loading and unloading activities, ensuring strict compliance with safety regulations, maritime laws, and company policies. Oversaw and processed critical shipping documentation, including bills of lading, cargo manifests, and customs clearances, ensuring accuracy and regulatory compliance. Monitored and analyzed key performance indicators (KPIs) to enhance operational efficiency, reduce turnaround times, and minimize port congestion. Trained and mentored staff on port operations, logistics coordination, and safety protocols, fostering a high-performance and compliance-driven culture. Implemented cost-control measures, reducing operational expenses without compromising service quality.

Operations supervisor & Claims HandlerFull Time

• Job Details:Managed and resolved protection & indemnity (P&I) claims, ensuring timely settlements and full compliance with maritime insurance regulations. Reviewed, processed, and analyzed claim documentation, including incident reports, surveys, and legal correspondence, to facilitate accurate assessments. Liaised with clients, insurers, and legal representatives to negotiate settlements, mitigate risks, and ensure optimal claim outcomes. Conducted risk assessments and liability evaluations, recommending preventive measures to minimize future claims. Maintained and updated detailed claim records in database systems, ensuring data accuracy and adherence to company policies. Ensured compliance with international maritime regulations and industry standards, reducing legal exposure and enhancing claims management efficiency. Prepared detailed reports on claim activities and trends, providing actionable insights to improve claims handling processes.

Computer Instructor

• Job Details:Delivered engaging and interactive lessons on computer fundamentals, including hardware, software, and basic programming, to students across different age groups. Designed and implemented tailored curricula to meet the educational standards and individual learning needs of students. Provided hands-on training in essential software applications such as Microsoft Office Suite, coding platforms, and graphic design tools. Assessed student progress through tests, projects, and practical assignments, ensuring consistent improvement in technical proficiency. Integrated technology into teaching methods, enhancing classroom engagement and fostering innovative learning experiences. Conducted workshops and extracurricular activities to promote digital literacy and awareness of emerging technologies. Maintained and updated the school's computer lab equipment, ensuring optimal functionality and security compliance.