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Ghada Ahmed Kamoun

First customer resolution at Sutherland

Alexandria, Egypt

Work Experience

  • First customer resolutionFull Time

    Sutherland

    Jun 2021 - Present -4 yrs, 1 month

    • Deputy General ManagerFull Time

      International Import

      Mar 2010 - Apr 2018 -8 yrs, 1 month

      Egypt , Alexandria

      • Job Details:Directing various business departments to ensure the smooth running of the company under the supervision of the general manager. Resolving contractual and commercial issues and disputes with existing clients in Egypt or with our suppliers in different countries outside Egypt. Attending fairs and visit factories outside Egypt to close deals with our suppliers. Training and leading a team, providing discipline and performance feedback. Developing positive direct relationships with key business contacts. Scheduling workload to meet priorities and targets. Possessing personality, energy & charisma to inspire, lead and develop staff. Using automated computer systems to monitor stock control. Analyzing complex data and documentation. Involved in the recruitment and monitoring of the new staff. Responsible for achieving all performance related targets. Ensuring that best practice is followed in safety, legality and quality of service. Developing and supporting a cross functional culture of continuous improvement. Assisting company accountants in the formulation of forecasts and budgets. Maintaining excellent relationships with clients and suppliers. Undertaking staff performance reviews. Responsible of three stores, management strategies, accounting, retail, sales forecasting and demand planning.
    • Public Relations ManagerFull Time

      New Vision International School

      Nov 2007 - Aug 2009 -1 yr, 9 months

      Egypt , Cairo

      • Sales coordinatorFull Time

        Movenpick El Gouna

        May 2002 - Dec 2002 -7 months

        Egypt , Red Sea

        • Education

          • Ba in Sociology and philosophy

            Beirut Arab University

            Jan 1995 - Jan 1999 - 4 yr

          • High School - Thanaweya Amma

            mere de dieu

            Jan 1995 

          Skills

          • Hard Skills
          • Management
          • Microsoft Office
          • Internet Research
          • Marketing
          • Sales

          Languages

          • Arabic

            Fluent
          • English

            Advanced
          • French

            Advanced
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