Ghada Fikry Hindy
Cruises Operation Manager at National Travel Service NTS
Nasr City, Cairo, EgyptWork Experience
Cruises reservation directorFull Time
Dunas Travel
May 2022 - Present -3 yrs, 2 months
Egypt , Cairo
- Job Details:▪ In charge of cruises reservation for different categories. ▪ Rates negotiations related to the cruise category targeting the best deal. ▪ Closing, set up and supervising the deals till cabins disembarked. ▪ Handling daily correspondences and resolving all clients’ conflicts. ▪ Taking care of department accounting and handling daily operations. ▪ Negotiating reservations and rates for upcoming season. ▪ Investigating and monitoring the market rates. ▪ Reporting directly to CEO Group.
Cruises Operation ManagerFull Time
National Travel Service NTS
Jan 2020 - Present -5 yrs, 6 months
Egypt , Cairo
- Job Details:▪ In charge for the sales of 3 Cruises (Miss Egypt , Grand Princes and Royal Princes) ▪ Quotation, Deal Negotiation/Closing, Set up and supervising the sales deals. ▪ Maintaining a full house booking for the cruises. ▪ Preparing weekly sales report for the upcoming trips as well as the actual sales for the executed trips. ▪ Checking the market rates comparing with our sailing rates. ▪ Reserving cruises for the company tourism department in case of different schedule than ours. Reporting directly to CEO Group, projecting monthly reports. Taking care of department accounting and handling daily operations, solving problems. Negotiating reservations and rates for upcoming season, investigating and monitoring the market, competitors’ rates and sales.
Tourism Operation ManagerFull Time
Hapi Tours
Jan 2003 - Jan 2020 -17 yrs
Egypt , Cairo
- Job Details:Reporting directly to CEO Group, projecting monthly reports. Achieving 400% increase revenue and full house booking for Hapi V. Provided complete itinerary solutions for clients. Taking care of department accounting and handling daily operations, solving problems. Negotiating reservations and rates for upcoming season. Preparing itinerary, with different varieties of budgets and following up executing programs as designed. Marketing-Sales analysis and return of investment. Monitoring the competitor’s production, creating marketing campaigns over the social media (targeted costumers) to introduce our products, creating marketing campaigns by introducing sales discounts. Marketing analysis for product introduced and studying market respace. Managing 12 personnel between tour operators, transfer men, and tour guides. Arranging training material and conducting periodic sessions in the fields of customer relation management, customer satisfaction, tourism operation and itinerary designing.
Education
Bachelor's Degree in Accounting
Helwan UniversityJan 1999
High School - Thanaweya Amma
St. Fatima SchoolJan 1995
Achievements
Establishing the Domestic tourism department by evaluating, negotiating and bidding with best hotels to work with, forecasting potential customers, and launching marketing campaigns. Always targeting new costumers (individuals and corporates), and participating in corporate tenders Establishing the Greek department with all requirements from new itineraries, hotel contracts, price list rates, training new staff, creating invoice system and account analysis. Managing all kinds of clients (groups, individuals and last minute reservations) that allowed us to achieve 25% over budget. Taking full responsibility of marketing, reservation, and customer follow up of Nile Cruise Hapi 5 (Nile course between Luxor and Aswan). Building the cruise repetition over the market that allowed Hapi to raise the cabin price from 11.00 U$D to 50.00 €.
Skills
Languages
English
Fluent