Ghada El sayed Hashem

Head Of OperationFull Time

• Job Details:Developing and implementing operations strategies and initiatives aligned with the overall business objectives • Analyzing processes and recommending and implementing strategies to improve productivity, quality, and efficiency • Ensuring compliance with safety regulations and quality standards • Identifying and resolving operational problems • Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution • Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service • Partner with cross-functional teams to improve proprietary tools and systems • Work closely with legal and safety departments to ensure that activities remain compliant • Oversee materials and inventory • Monitor System and all leads transactions • Monitor Brokers transactions. • preparing Target and commissions for the whole company. • Conduct budget reviews and report cost plans to upper management

Head Of OperationsFull Time

• Job Details:• develop and implement customer service policies and procedures • define and communicate customer service standards • review and assess customer service contracts • oversee the achievement and maintenance of agreed customer service levels and standards • direct the daily operations of the customer service team • plan, prioritize and delegate work tasks to ensure proper functioning of the department • ensure the necessary resources and tools are available for quality customer service delivery • review customer complaints • track customer complaint resolution • handle complex and escalated customer service issues • monitor accuracy of reporting and data base information • analyze relevant data to determine customer service outputs • identify and implement strategies to improve quality of service, productivity and profitability • liaise with company management to support and implement growth strategies • co-ordinate and manage customer service projects and initiatives • ensure budget requirements are met • evaluate and performance manage staff • identify and address staff training and coaching needs • Locates or proposes potential business deals by contacting potential partners; discovering and exploring opportunities. • Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals. • Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations. • Protects organization's value by keeping information confidential. • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. • Identifies trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments. • Manage any management development related project. • Opening new relations with strong developers • Support the sales team with any marketing materials or logistical work they need. • Company growth monitoring through ensuring Target achievement finding new branches, opening new opportunities and make a strong team. • Any other related Marketing, business development and PR works • Oversee daily operations of the company and the work of executives (IT, Marketing, Sales, Finance etc.) • Lead employees to encourage maximum performance and dedication • Reviews analyses of activities, costs, operations and forecast data to determine department or division progress toward stated goals and objectives.

General ManagerFull Time

• Job Details:• develop and implement customer service policies and procedures • define and communicate customer service standards • review and assess customer service contracts • oversee the achievement and maintenance of agreed customer service levels and standards • direct the daily operations of the customer service team • plan, prioritize and delegate work tasks to ensure proper functioning of the department • ensure the necessary resources and tools are available for quality customer service delivery • review customer complaints • track customer complaint resolution • handle complex and escalated customer service issues • monitor accuracy of reporting and data base information • analyze relevant data to determine customer service outputs • identify and implement strategies to improve quality of service, productivity and profitability • liaise with company management to support and implement growth strategies • co-ordinate and manage customer service projects and initiatives • ensure budget requirements are met • evaluate and performance manage staff • identify and address staff training and coaching needs • Locates or proposes potential business deals by contacting potential partners; discovering and exploring opportunities. • Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals. • Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations. • Protects organization's value by keeping information confidential. • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. • Identifies trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments. • Manage any management development related project. • Opening new relations with strong developers • Support the sales team with any marketing materials or logistical work they need. • Company growth monitoring through ensuring Target achievement finding new branches, opening new opportunities and make a strong team. • Any other related Marketing, business development and PR works • Oversee daily operations of the company and the work of executives (IT, Marketing, Sales, Finance etc.) • Lead employees to encourage maximum performance and dedication • Reviews analyses of activities, costs, operations and forecast data to determine department or division progress toward stated goals and objectives.