Ghada Mohamed Fahmy

senior Hr operations at Bedayti Micro finance service co

Downtown, Cairo, Egypt

Bedayti Micro finance service co

Sep 2021 - Present -3 yrs, 10 months

Egypt , Cairo

Jan 2019 - Aug 2021 -2 yrs, 7 months

Egypt , Cairo

Itsal International Outsource

Nov 2018 - Jun 2019 -7 months

Egypt , Cairo

Job Details:• Maintaining a positive, empathetic and professional attitude toward customers at all times. • Achieve agreed upon sales targets and outcomes within schedule. • Responding promptly to customer inquiries. • Communicating with customers through various channels. • Acknowledging and resolving customer complaints. • Knowing our products inside and out so that you can answer questions. • Processing orders, forms, applications, and requests. • Keeping records of customer interactions, transactions, comments and complaints. • Communicating and coordinating with colleagues as necessary. • Providing feedback on the efficiency of the customer service process. • Ensure customer satisfaction and provide professional customer support.

Elk Deals

Aug 2018 - Oct 2018 -2 months

Egypt , Giza

Job Details:• Present, promote and sell products/services using solid arguments to existing and prospective customers • Perform cost-benefit and needs analysis of existing/potential customers to meet their needs • Establish, develop and maintain positive business and customer relationships • Reach out to customer leads through cold calling • Expedite the resolution of customer problems and complaints to maximize satisfaction • Achieve agreed upon sales targets and outcomes within schedule • Coordinate sales effort with team members and other departments • Analyze the territory/market’s potential, track sales and status reports • Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.