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Ghada Hamdy El Gendy

Sales Coordinator at Serenity Hotels & Resorts

Manial, Cairo, Egypt

Work Experience

  • Sales Coordinator Full Time

    Serenity Hotels & Resorts

    Jul 2010 - Present -15 yrs

    Egypt , Red Sea

    • Job Details:- Promote our hotels in all markets including the local market to create well business mix. - collecting and analyzing the current and potential market trends - Check web sites comments to know our SWOT. - Follow up all accounts productivity on monthly basis. - Responsible to prepare all administration documents required for our 02 hotels such as (hotel contract, offers, promotion, action plan …etc.). - Attends to telephone, fax, and e-mail enquiries in timely manner & maintains filing system and other related work assigned. - Handling all bookings addressed to the sales office (Corporate, Foreigner, Individuals and Groups). - Scheduling contracting meetings with the Tour Operators. - Handling all the travel agent required from our hotel "orientations / inspections & VIP visit". - Assist to prepare the sales analysis reports, (daily / monthly / annually) such as (contracting plan - contract analysis – rate structure – budget – rate Increase …) - Organizing the participation at the international fairs with the "Egyptian Hotel Association" - Updating the Marketing Materials for the hotels (sales kit, web page, presentations & hotel Magazine).
  • Executive Secretary & Guest Relation Manager Full Time

    Sonesta Beach & Resort (Taba)

    May 2009 - Dec 2009 -7 months

    Egypt , Cairo

    • Job Details:- Handling all admin and secretarial works required. - Assist to prepare all reports required by the General Manager such as (monthly / Annually) - Assist to finalize the financial and management reports with some analysis and presentation. - Handling travel and accommodation requirements and ensured that those arrangements in place. - Analysing & reporting all guests’ comments & distributing to concerned management
  • Executive Secretary & Duty Manager Full Time

    Radisson SAS (Park inn) Sharm El Sheikh Resort (Rezidor SAS)

    Aug 2007 - May 2008 -9 months

    Egypt , South Sinai

    • Job Details:- Responsible for the management of all administrative functions. - Prepare the cost saving plans. - Analyse & report all the guest comments & distribute for all concerned management. - Assist to complete special projects (Opening new extension “240 rooms” – Opening Aqua Park – Branding New Hotel).
  • Executive Secretary Full Time

    Le Meridien Dahab Resort

    Mar 2006 - Aug 2007 -1 yr, 5 months

    Egypt , Minya

    • Job Details:- To work closely with all the department heads to assist in arrangement of the hotel opening. - Handle the daily tasks list of the opening action plan. - Handle all the daily operation documents needs with the concerning dept. (Engineering, Finance, HK) & Owning Co. to finalize all the construction works. - Follow-up with sales & marketing dept. to prepare all marketing materials needs.
  • Education

    • - Bachelor’s degree in social studies (1992 – 1996) Helwan University. in social studies

      Helwan University

      Jan 1992 - Jan 1996 - 4 yr

    Skills

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    Languages

    • English

      Advanced

    Training & Certifications

    • Sales & Marketing (Promotional Activities)

      International Hotels·2005
    • - Diploma in secretarial studies (Exec. Secretary Techniques)

      "Al-ahram" Newspaper.·1998
    • Hospitality Training

      International Hotels ·1997
    • AUC English courses

      AUC ·1997
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