
Ghada Hamdy El Gendy
Sales Coordinator at Serenity Hotels & Resorts
Manial, Cairo, EgyptWork Experience
Sales Coordinator Full Time
Serenity Hotels & Resorts
Jul 2010 - Present -15 yrs
Egypt , Red Sea
- Job Details:- Promote our hotels in all markets including the local market to create well business mix. - collecting and analyzing the current and potential market trends - Check web sites comments to know our SWOT. - Follow up all accounts productivity on monthly basis. - Responsible to prepare all administration documents required for our 02 hotels such as (hotel contract, offers, promotion, action plan …etc.). - Attends to telephone, fax, and e-mail enquiries in timely manner & maintains filing system and other related work assigned. - Handling all bookings addressed to the sales office (Corporate, Foreigner, Individuals and Groups). - Scheduling contracting meetings with the Tour Operators. - Handling all the travel agent required from our hotel "orientations / inspections & VIP visit". - Assist to prepare the sales analysis reports, (daily / monthly / annually) such as (contracting plan - contract analysis – rate structure – budget – rate Increase …) - Organizing the participation at the international fairs with the "Egyptian Hotel Association" - Updating the Marketing Materials for the hotels (sales kit, web page, presentations & hotel Magazine).
Executive Secretary & Guest Relation Manager Full Time
Sonesta Beach & Resort (Taba)
May 2009 - Dec 2009 -7 months
Egypt , Cairo
- Job Details:- Handling all admin and secretarial works required. - Assist to prepare all reports required by the General Manager such as (monthly / Annually) - Assist to finalize the financial and management reports with some analysis and presentation. - Handling travel and accommodation requirements and ensured that those arrangements in place. - Analysing & reporting all guests’ comments & distributing to concerned management
Executive Secretary & Duty Manager Full Time
Radisson SAS (Park inn) Sharm El Sheikh Resort (Rezidor SAS)
Aug 2007 - May 2008 -9 months
Egypt , South Sinai
- Job Details:- Responsible for the management of all administrative functions. - Prepare the cost saving plans. - Analyse & report all the guest comments & distribute for all concerned management. - Assist to complete special projects (Opening new extension “240 rooms” – Opening Aqua Park – Branding New Hotel).
Executive Secretary Full Time
- Job Details:- To work closely with all the department heads to assist in arrangement of the hotel opening. - Handle the daily tasks list of the opening action plan. - Handle all the daily operation documents needs with the concerning dept. (Engineering, Finance, HK) & Owning Co. to finalize all the construction works. - Follow-up with sales & marketing dept. to prepare all marketing materials needs.
Education
- Bachelor’s degree in social studies (1992 – 1996) Helwan University. in social studies
Helwan UniversityJan 1992 - Jan 1996 - 4 yr
Skills
- Internet
- Microsoft Word,
- Adobe Photo Shop
- Nero Express & Scanner
- Web Design
- Sales & Marketing (Promotional Activities).
- Executive Secretary
- Executive Secretary
- Sales Coordinator
- Guest Relation Manager
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Languages
English
Advanced
Training & Certifications
Sales & Marketing (Promotional Activities)
International Hotels·2005- Diploma in secretarial studies (Exec. Secretary Techniques)
"Al-ahram" Newspaper.·1998Hospitality Training
International Hotels ·1997AUC English courses
AUC ·1997