Germaine Khaled Yehia Omara

Branch Manager-senior Education counsellor- Moroccan students recruitmentFull Time

• Job Details:Monitor and coordinate implementation of the GSUK strategy and policy relating to the admission functions from initial inquiry to application and enrolment, ensuring that it meets the needs of prospective students and partner universities; • Share expertise and guidance for counselling team in complicated student cases; the post is required to counsel their own students in professional manner and act as a role model to other colleagues; • Perform regular trainings for the counselling team as per guidance of the Management and Conversion Team and Training Manager; • Work harmoniously with the Conversion, Sales, HR and Finance and GSUK executive team to contribute to the analysis of student recruitment number and translate the recruitment/conversion strategy into integrated deliverable operational plans and to ensure smooth operations; • Achieve team targets for the assigned market and team, in partnership with the conversion team; ensuring the team’s regular CRM updated and follow ups; • Evaluate performance of the team against agreed targets and timely report the progress; the post must lead by example and set the challenging bar of achievements; encourage independence in the work of colleagues; motivate them to ensure best performance; • Create, sustain relations and develop the Office; • Ensure that the office is opened and locked and that it is fit for its purpose; welcome guests and universities; • Lead the counselling team; ensure the phone calls are answered, advocate the lead calling and deal with parents if issues • Allocate walk in by rota and ensure walk in are tagged and submitted in CRM; • With the guidance of Marketing and Events Team plan and implement recruitment activities and events, such as regular visits to local High Schools, delivering presentations, workshops, seminars for prospective students; • Implementing and maintaining procedures/office administrative systems through collaboration with Assistant Manager; • Liaising with staff, suppliers and clients with regards to running the Office as well as ordering stationery, furniture, IT equipment; ensure the office is kept tidy and that IT and equipment is working with the approval of General Manager and Finance; • Actively assist the organisation's HR function e.g. by keeping personnel records up to date; liaise with HR Manager to ensure annual leaves of colleagues are balanced and that the team punctual; organise lunch breaks; performing the induction to the new colleagues; organizing weekend rotations; • Liaising with Finance and Office managements teams by providing the bills and receipts of the Office expenditure; • Liaising with General Manager and Office Management team to ensure smooth running of the Office, etc. reporting issues, fixtures; • Ensure head office corporate rules are being followed

Customers services representativeFull Time

• Job Details:  To meet the current and potential client’s requests complain and implement the ADSL workflow as given under TE DATA ‘s policies and regulations .  To deal with walk in customers.  To report difficulties /problems or comments within the application used.  To follow up with delay customers request .  To have an intimate knowledge of the customers needs .  To provide customers with information regarding TE DATA’s new products  To perform any other duties by the direct Manager.