Basic Info

Gerges Jacob

1 year

Alexandria, Egypt

Bachelor's Degree

Experienced

Work Experience

Consultant at Sutherland Global Services

Experience Details

Consultant

Customer Service/Support

Entry Level

Handling du telecommunication company customers and make sure to provide the best service


Company Details

Sutherland Global Services (multinational)

Alexandria, Egypt

501-1000 employees

Outsourcing/Offshoring

http://www.sutherlandglobal.com/

Sep 2016 to present (1 year 5 months)
Head of HR Unit at Purple Development (student activity)

Experience Details

Head of HR Unit

Human Resources

Manager

N/A


Company Details

Purple Development (student activity)

Alexandria, Egypt

https://www.facebook.com/PurpleDevAlex

Mar 2015 to Jun 2016 (1 year 3 months)
Human Resources Specialist at Model of United Kingdom Parliament (student activity)

Experience Details

Human Resources Specialist

Human Resources

Experienced (Non-Manager)

N/A


Company Details

Model of United Kingdom Parliament (student activity)

Alexandria, Egypt

https://www.facebook.com/MUPalex.2014

Oct 2014 to Nov 2015 (1 year 1 month)
Head of HR Committee at EAGE (student activity)

Experience Details

Head of HR Committee

Human Resources

Manager

N/A


Company Details

EAGE (student activity)

Alexandria, Egypt

https://www.facebook.com/EageEgyptAlexandriaUniversity

Nov 2014 to Oct 2015 (11 months)
Human Resources Specialist at Alexandria Euromed Summit (student activity)

Experience Details

Human Resources Specialist

Human Resources

Entry Level

N/A


Company Details

Alexandria Euromed Summit (student activity)

Alexandria, Egypt

https://www.facebook.com/AlexEuromed

Jul 2014 to Sep 2014 (2 months)

Achievements


Top performer at Sutherland Global services "99.95% KPIs" (December 2017).
Top performer globally on du account consumer mobile “100% KPIs” (November 2017).
Top performer at Sutherland Global services (third quarter of 207).
Member of support “supervisors” team at Sutherland Global Services, (July and September 2017).
Top performer at Sutherland Global Services “99.85% KPIs” (August 2017).
Top performer at Sutherland Global Services “100% KPIs” (June 2017).
2017's Q1 Top performer as a consultant at Sutherland Global Services, du account.


Education

Technical Diploma in Human Resources

Education Details

Technical Diploma

Human Resources

Arab Academy for Science, Technology & Maritime Transport (AAST), Egypt

A / Excellent / 85 -100%

Organizational Behavior Recruitment Labor Law Performance Management Compensation and benefits Training and Development Strategic HR Planning

N/A

Arab Academy for Science, Technology & Maritime Transport (AAST)
2017 - 2018
BSc in Petroleum Geology

Education Details

BSc

Petroleum Geology, Geology, Geophysics

Faculty of Science, Alexandria University, Egypt

C / Good / 65 - 75%

Petroleum Geology Reservoir Well Logging Structural Geology Reservoir Engineering Field Geology Geophysics Drilling Engineering Well site geology Petroleum Geochemistry Applied Micropaleontology

N/A

Faculty of Science, Alexandria University
2012 - 2016

Training and Courses

Training/Course Details

Human Resources

Oct 2015

Cambridge Training College

N/A

Jobseeker photo

Profile Skills and Keywords

AdaptiveAnalyticalArabicCommunicatorComputerConsultantCustomer ServiceEducationEnglishFlexibleGeologyGeophysicsHead Of HR CommitteeHead Of HR UnitHuman ResourcesHuman Resources (HR)Human Resources SpecialistManagementMicrosoft PowerPointMicrosoft WordOffshoringOutsourcingPersistentPetroleum GeologySupportSutherland Global ServicesTeachingTeam Player

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Fluent

: Advanced

Arabic

Arabic

: Fluent

: Advanced

: Fluent

: Fluent

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: High

:

5-7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: High

:

5-7 years

Computer

Computer

: Advanced

: High

:

More than 7 years

Human Resources (HR)

Human Resources (HR)

: Intermediate

: Extreme - I love it!

:

1-3 years

Teaching

Teaching

: Intermediate

: High

:

1-3 years

Management

Management

: Intermediate

: Medium

:

Less than 1 year

Fields of Expertise

Human Resources

Human Resources

: Intermediate

: Extreme - I love it!

:

1-3 years

Petroleum Geology

Petroleum Geology

: Intermediate

: High

:

1-3 years

Key Skills

Analytical, Communicator, Flexible / Adaptive, Persistent, Team Player

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