Georges Mansour Abdel Messieh

Internal ControlFull Time

• Job Details:SMEs Internal Control: ➢ Manage and lead an internal control members dedicated for SMEs. ➢ Establish and govern SMEs data by implementing a roadmap including strategic priorities for development of information-based capabilities. ➢ Roll out SMEs wide data governance framework, with a focus on improvement of data quality and the protection of sensitive data through modifications to behavior policies and standards, principles, governance metrics, processes, related tools and data architecture. ➢ Define roles and responsibilities related to data governance and ensure clear accountability for stewardship of the bank’s principal information assets. ➢ Serve as a liaison between Business and Functional areas and technology to ensure that data related business requirements for protecting sensitive data are clearly defined, communicated and well understood and considered as part of operational prioritization and planning. ➢ Facilitate the development and implementation of data quality standards, data protection standards and adoption requirements across SMEs department. ➢ Define indicators of performance and quality metrics and ensure compliance with data related policies, standards, roles and responsibilities, and adoption requirements. ➢ Comprising resources from the Business, Functional areas and IT business and operations functions, to achieve their objectives; resolve issues escalated from Business. ➢ Coordinate external data sources to eliminate redundancy and streamline the expense related to those services. ➢ Analyze/ facilitate business flow by following the department’s rules & procedures. ➢ Identify new business opportunities pertaining to the use of information assets to achieve efficiency and effectiveness in the marketplace. ➢ Manage and moderate SMEs portfolio, to ensure a high quality, reducing turnaround time to accelerate the clients’ servant to maintain customer’s satisfaction. ➢ Provide a clear vision and clear situation about the business to the management team to be able to take the right decisions. ➢ Manage, calculate and disburse sales incentive & deferrals after calculating any claw back. ➢ Handling CBE, external and internal auditors by mitigate any internal or external risks to sustain a high safe quality, process and procedures within the bank.

Quality Assurance SupervisorFull Time

• Job Details: - Lead a Business Assurance Team. - Branch Visit for all my BA.'s Team branches. - Managing the sales Commissions and targets. - Delivering a reliable administrative support and customer service and improving the overall customer relationship. - Acknowledging customers promptly and treating them in a courteous manner. - Accurately finding out what information, products or services the customer requires to meet his/her needs, providing clear, accurate and relevant information. - Resolving customers’ queries within agreed authority. - Dealing with complaints and disputes relating to financial services products and/or services, in accordance with your organisation’s procedures and regulatory requirements. - Maintaining records and carrying out customer transactions within authorised limits. - Summarising any additional actions required, including follow-up calls. - Contributing to the development of new products and services, based on customer feedback. - Sales activity planning, including reviewing existing customer files to identify sales opportunities. - Compliance with legal requirements, industry regulations, internal policies and professional codes. - Set up, monitor and maintain customer accounts, processing and checking documentation. - Handling all the issues related to the Internal customers "employees" & solving any problems related to their business.