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George Watson

technical/billing and sales representative specialist at Etisalat

Ajman, United Arab Emirates

Work Experience

  • technical/billing and sales representative specialistFull Time

    Etisalat

    Jul 2018 - Present -7 yrs

    Egypt , Alexandria

    • Job Details:-technical, billing queries for "PRESTIGE" department's consumers and enterprises in both English, Arabic languages. -guiding customers through technical procedures to achieve their goals. -handling escalations to explain properly to customers where they stand and their best options. -sales representative for telecommunication technology. -enhance customer service experience. -analyse data and changes needed to develop the system. -ideas developer for finding the best solutions for a better work environment and customer solutions. -sales analysis in order to maintain the customer needs and to increase the sales segment for Etisalat
  • billing representative specialistFull Time

    Vodafone Egypt

    Nov 2017 - Apr 2018 -5 months

    Egypt

    • Job Details:-billing queries handler for "UK" department's consumers in both English language. -guiding customers through technical procedures to achieve their goals. -handling escalations to explain properly to customers where they stand and their best options. -sales representative for telecommunication technology. -enhance customer service experience. -analyse data and changes needed to develop the system. -ideas developer for finding the best solutions for a better work environment and customer solutions. -sales analysis in order to maintain the customer needs and to increase the sales segment for Vodafone ViS
  • soldierFull Time

    Egyptian airforce army

    Apr 2016 - Jun 2017 -1 yr, 2 months

    Egypt , Alexandria

    • Job Details:Egyptian military forces Soldier. Responsibilities: IT, translating languages and accounting services. plus protecting Egyptian classified areas after physical and educational training. Word, excel, power point services for classified and unclassified data for the military officers and head chiefs. protecting Egyptians officers and head chiefs. Weapons and physical training. IT office queries including windows office multitasks, fax and E-Mails. Airforce defense training for Anti-crafts and Air danger monitoring, handling, reporting and fighting back air strikes. AIR plans and weapons understanding education
  • technical representative specialistFull Time

    Vodafone Egypt

    Nov 2015 - Mar 2016 -4 months

    Egypt

    • Job Details:Responsibilities: ? Trouble shooting networks and softwares related problems in remote servers and signal towers. ? Provide customers and end-users with technical support using ticketing and monitoring tools ? Reporting, analysing mass data and handle escalations Technical queries handler for "UK" department's consumers in both English language. -guiding customers through technical procedures to achieve their goals. -handling escalations to explain properly to customers where they stand and their best options. -sales representative for telecommunication technology. -enhance customer service experience. -analyse data and changes needed to develop the system. -ideas developer for finding the best solutions for a better work environment and customer solutions. -sales analysis in order to maintain the customer needs and to increase the sales segment for Vodafone ViS
  • Education

    • Bachelor's Degree in accounting

      Alexandria University (ALEXU)

      Jan 2015 

    Achievements

    George Mouris Watson, 25 years old, worked starting from june 2015 in the telecommunication field. Technical support specialist and sales coordinator in Vodafone UK VIS in Alexandria, Egypt then went the Egyptian army for one year in 2016-2017. November 2017 rejoined the billing department of Vodafone UK VIS as an advisor, supervisor, escalations handler and sales coordinator. Finally joined ETISALAT UAE as a technical representative and sales coordinator in July 2018 and ongoing. Looking forward for new opportunities in the sales market and stock market in UAE regarding my passion of customer care services and sales targets achieve as per my experience and my knowledge of the market and the customer psychology which i mastered and admire.

    Skills

    • customer psychology
    • Sales
    • Presentations
    • critical thinkinng
    • Research
    • Psychology
    • soft skills
    • Hard Skills
    • data analyze

    Languages

    • Arabic

      Fluent
    • English

      Fluent
    • French

      Intermediate

    Training & Certifications

    • ielts

      idp·2017
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