
George Nessem
Technical Support Representative at Henry Schein Canada
Delta, CanadaWork Experience
Technical Support RepresentativeFull Time
Henry Schein Canada
Oct 2023 - Present -1 yr, 9 months
Canada , Delta
Senior Maintenance EngineerFull Time
Euroline Windows
Nov 2021 - Sep 2023 -1 yr, 10 months
Canada , Delta
- Job Details:• Optimized maintenance tactic to reduce production flaws and material waste. • Oversaw a production rate increase of 35% with a concurrent decrease in down time of 30%. • Set-up, monitored and maintained manufacturing equipment and machinery. • Supervised and trained new and junior technicians. • Performed routine inspections of all manufacturing equipment. • Troubleshot machine problems and made appropriate adjustments on sensitive equipment. • Communicated with maintenance team to facilitate machine maintenance and repairs. • Complied with all company safety policies, maintained clean and orderly work area. • Performed periodic quality control checks. • Reviewed unusual or problem work orders. • Scheduled, assigned and coordinated the work of technical staff.
Field Service RepresentativeFull Time
Motion Cares
May 2018 - Oct 2021 -3 yrs, 5 months
Canada , Burnaby
- Job Details:• Utilized knowledge and experience in biomedical engineering to repair new medical devices. • Programmed and set-up various mobility equipment devices and completed complex repairs and ongoing maintenance including electrical systems. • Assembled new products and conducted predelivery inspection (PDI). • Ordered parts as required for more complex repairs. • Maintained and updated department maintenance records. • Assessed and troubleshot issues clients may be having with their devices. • Followed-up with clients to verify accurate paperwork for rental agreements, quotes and client registration.
Service ManagerFull Time
Al Karma
Feb 2016 - Feb 2018 -2 yrs
Egypt , Cairo
- Job Details:• Managed and led technical team and FSTs in providing exceptional service and maintenance for hearing aid equipment, achieving a 95% customer satisfaction rate. • Directed troubleshooting, repair, calibration, testing, and inspections to uphold equipment performance standards. • Established and maintained detailed documentation of work orders, service history, and customer interactions. • Analyzed test results and customer feedback, resolving performance issues and boosting service quality by 20%. • Collaborated on technical support initiatives with the sales team. • Implemented and optimized daily service protocols and procedures to enhance efficiency and effectiveness. • Prioritized and managed workload distribution, ensuring timely and efficient completion of 100% of service tasks. • Coordinated with cross-functional teams to streamline service operations and enhance overall customer experience. • Provided training and development for service staff, fostering a culture of excellence and continuous improvement in service delivery. • Managed system data analysis and stock/spare parts orders within budget for scheduled and emergency maintenance. • Oversaw customer relations across installation, commissioning, service, and maintenance activities.
Education
Technical Diploma in Maintenance Management Professional (MMP) certificate by the PEMAC Asset Association of Canada
British Columbia Institute of Technology (BCIT)Jan 2025
Bachelor's Degree in Bachelor of Biomedical Engineering
El-Sherouk AcademyJan 2007
Languages
Arabic
FluentEnglish
Advanced