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George Nessem

Technical Support Representative at Henry Schein Canada

Delta, Canada

Work Experience

  • Technical Support RepresentativeFull Time

    Henry Schein Canada

    Oct 2023 - Present -1 yr, 9 months

    Canada , Delta

    • Senior Maintenance EngineerFull Time

      Euroline Windows

      Nov 2021 - Sep 2023 -1 yr, 10 months

      Canada , Delta

      • Job Details:• Optimized maintenance tactic to reduce production flaws and material waste. • Oversaw a production rate increase of 35% with a concurrent decrease in down time of 30%. • Set-up, monitored and maintained manufacturing equipment and machinery. • Supervised and trained new and junior technicians. • Performed routine inspections of all manufacturing equipment. • Troubleshot machine problems and made appropriate adjustments on sensitive equipment. • Communicated with maintenance team to facilitate machine maintenance and repairs. • Complied with all company safety policies, maintained clean and orderly work area. • Performed periodic quality control checks. • Reviewed unusual or problem work orders. • Scheduled, assigned and coordinated the work of technical staff.
    • Field Service RepresentativeFull Time

      Motion Cares

      May 2018 - Oct 2021 -3 yrs, 5 months

      Canada , Burnaby

      • Job Details:• Utilized knowledge and experience in biomedical engineering to repair new medical devices. • Programmed and set-up various mobility equipment devices and completed complex repairs and ongoing maintenance including electrical systems. • Assembled new products and conducted predelivery inspection (PDI). • Ordered parts as required for more complex repairs. • Maintained and updated department maintenance records. • Assessed and troubleshot issues clients may be having with their devices. • Followed-up with clients to verify accurate paperwork for rental agreements, quotes and client registration.
    • Service ManagerFull Time

      Al Karma

      Feb 2016 - Feb 2018 -2 yrs

      Egypt , Cairo

      • Job Details:• Managed and led technical team and FSTs in providing exceptional service and maintenance for hearing aid equipment, achieving a 95% customer satisfaction rate. • Directed troubleshooting, repair, calibration, testing, and inspections to uphold equipment performance standards. • Established and maintained detailed documentation of work orders, service history, and customer interactions. • Analyzed test results and customer feedback, resolving performance issues and boosting service quality by 20%. • Collaborated on technical support initiatives with the sales team. • Implemented and optimized daily service protocols and procedures to enhance efficiency and effectiveness. • Prioritized and managed workload distribution, ensuring timely and efficient completion of 100% of service tasks. • Coordinated with cross-functional teams to streamline service operations and enhance overall customer experience. • Provided training and development for service staff, fostering a culture of excellence and continuous improvement in service delivery. • Managed system data analysis and stock/spare parts orders within budget for scheduled and emergency maintenance. • Oversaw customer relations across installation, commissioning, service, and maintenance activities.
    • Education

      • Technical Diploma in Maintenance Management Professional (MMP) certificate by the PEMAC Asset Association of Canada

        British Columbia Institute of Technology (BCIT)

        Jan 2025 

      • Bachelor's Degree in Bachelor of Biomedical Engineering

        El-Sherouk Academy

        Jan 2007 

      Skills

      • Time Management
      • Maintenance Management

      Languages

      • Arabic

        Fluent
      • English

        Advanced
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