George Gerges

Senior Operations Manager

• Job Details:Streamlined operations and improved efficiency through process optimization and technology implementation. Led two major process reengineering processes in 2024. Developed and mentored a high-performing team, fostering a culture of collaboration and continuous improvement. Achieved a 20% increase in team productivity and a 95% employee satisfaction rate, with zero turnover in 2024. Implemented robust risk management strategies, mitigating potential threats and ensuring regulatory compliance. Reduced risk incidents by 30% in 2024. Enhanced customer satisfaction by ensuring timely and accurate transaction processing, resolving customer complaints effectively.

Head Teller

• Job Details:Supervised teller operations, ensuring efficient cash flow and compliance with banking regulations. Provided guidance and support to tellers, ensuring efficient and accurate service delivery.