George Kamal Fares

Customer Service AgentFull Time

• Job Details:▪ Answering inbound calls, chats, and emails from IQOS customers. ▪ Solving all issues related to IQOS devices. ▪ Responding to all customers’ inquires and opening new customers’ accounts. ▪ Maintaining a positive, empathetic, and professional attitude toward customers. ▪ Processing orders, forms, applications, and requests.

Trainee in Retail and Private Banking Operations DepartmentInternship

• Job Details:▪ Analyze customers’ cases. ▪ Filtering customers into different segments. ▪ Checking loans calculations to make sure it matches with customers’ segments.

Trainee in Customer service Department at New Soodan BranchInternship

• Job Details:▪ Learned opening customers’ new accounts. ▪ Handling customers’ requests, and complaints. ▪ Marketing about bank’s products.