Gena Eskander Naguib

Personal Banking Advisor at Mashreq Bank

Maadi, Cairo, Egypt

Dec 2023 - Present -1 yr, 7 months

Egypt , Cairo

Job Details:a. Provided personalized banking assistance to customers through inbound and outbound calls. b. Addressed customer inquiries, concerns, and requests, ensuring a positive customer experience. c. Assisted customers in navigating digital channels, emphasizing the mobile banking application and online website. d. Actively educating and promoting the migration of customers to digital platforms, highlighting the benefits of online banking and mobile services. e. Resolved customer issues and concerns in a timely and efficient manner, ensuring a positive overall banking experience. f. Ensured strict compliance with Mashreq and CBE (Central Bank of Egypt) policies during customer interactions. g. Maintained accurate and up-to-date customer records in the database. h. Stayed informed about banking regulations, policies and products to provide accurate information. i. Collaborated with team members to ensure a seamless customer experience.

Aug 2022 - Sep 2022 -1 month

Egypt , Cairo

Job Details:- Tasks I took in Accounting Control: - Updated the daily balance of Other Debit and Other Credit using Power BI for information retrieval. - Conducted reconciliations to ensure accuracy and completeness of financial records. - Acquired knowledge about: - Types of risks and their impact on financial systems. - Functioning and processes of different finance departments. - Types of transactions and their effects on balance sheets and regulatory reporting. - Read and analyzed Financial Statements prepared for the CBE. - Developed an understanding of: - Financial systems and their operations. - Interconnectivity between finance departments and their roles within an organization.

Bachelor’s Degree in Commerce in Accounting and Finance
Cairo University (CU)
Jan 2019 - Jan 2023 - 4 yr