Basic Info

Ahmed Hassan

4 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Work force analyst at Etisal nternational

Experience Details

Work force analyst

Administration

Experienced (Non-Manager)

1- monitoring agents while receiving calls on the system
2-make agents schedule according to the client plan .
3-make absenteeism reports .
4-make reports for operation employees Annual balance , casual days ,unpaid days, working hours and tardiness duration.
5- make kpi's reports for agents .
6-make payroll reports for agents and send it to the personal team .
7-make sessions for new comers to show them how we work and our work nature.


Company Details

Etisal nternational

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring

www.etisal.com.sa

Aug 2014 to present (2 years 4 months)
Technical Support agent at Etisal international

Experience Details

Technical Support agent

Customer Service/Support

Experienced (Non-Manager)

Receive calls with customer technical issue whether on 3G or ADSL and help them to solve it with the normal trouble shooting .


Company Details

Etisal international

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring

www.etisal.com.sa

Aug 2013 to Aug 2014 (1 year)

Achievements


i have achievement in the college as i get excellent in all Accounting material study over the four years

Education

Bachelor's Degree in Accounting

Education Details

Bachelor's Degree

Accounting

Cairo University, Egypt

C / Good / 65 - 75%

Accounting Management

N/A

Cairo University
2008 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El Orman Secondary School

Egypt

2008

A / Excellent / 85 -100%

N/A

El Orman Secondary School
2008

Training and Courses

Training/Course Details

Accounting

Aug 2012

B smart

Comprehensive accountant course

This profile is fresh!
Last update 6 days ago.

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Profile Skills and Keywords

AccountingAdministrationAdobe IllustratorAdobe PhotoshopArabicCommunicate With A New PeopleCommunication SkillsCommunicatorCreativeCustomer ServiceEnglishEntrepreneurLearning A New ThingsMicrosoft AccessMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointMicrosoft WindowsMicrosoft WordNegotiation SkillsOffshoringOrganizerOutsourcingPresent And TrainePresentation SkillsPresenterSupportTechnical Support AgentViewingWork Force Analyst

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Word

Microsoft Word

: Expert

: High

:

1-3 years

Microsoft Windows

Microsoft Windows

: Advanced

: High

:

3-5 years

Microsoft Outlook

Microsoft Outlook

: Intermediate

: Medium

:

1-3 years

Adobe Photoshop

Adobe Photoshop

: Beginner

: High

:

Less than 1 year

Adobe Illustrator

Adobe Illustrator

: Beginner

: High

:

Less than 1 year

Microsoft Access

Microsoft Access

: Beginner

: Medium

:

Less than 1 year

Fields of Expertise

Communication skills

Communication skills

: Advanced

: High

:

1-3 years

Presentation skills

Presentation skills

: Advanced

: Extreme - I love it!

:

Less than 1 year

Negotiation skills

Negotiation skills

: Advanced

: Extreme - I love it!

:

Less than 1 year

Key Skills

Communicator, Presenter, Creative, Organizer, Entrepreneur

Online Presence

https://eg.linkedin.com/in/ahmed-gamal-a02767121

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