Gehan Ghattas Iskndar

Front Desk ReceptionistFull Time

• Job Details:Job responsibilities include: • Handle and coordinate active calendars. • Welcome Visitors and clients. • Schedule and confirm meetings. • Ensure file organization based on office protocol. • Provide ad hoc support around office as needed. • Coordinate inbound and outbound office mail Oversee stock of office supplies. • Attend meetings and keep minutes. • Receive and screen phone calls and redirect them when appropriate. • Handle and prioritize all outgoing or incoming correspondence (e-mail, letters, packages etc.). • Handle confidential documents ensuring they remain secure. • Prepare invoices or financial statements and provide assistance in bookkeeping.

Ticketing & Customer Relation OfficerFull Time

• Job Details:• Provides face to face service to travelers in Cairo International Airport. • Answer questions and offers information covering a wide variety of airline and/or airport Related topics. • Provides connecting flight information and direction assistance • Deals with minor complaints from passengers, Escalates to Reservation manager where appropriate. • Supervises and coordinates activities of workers engaged in reserving seat space for passengers on scheduled airline flights

SECRETARYFull Time

• Job Details:Job responsibilities include: • Overseeing general office operation. • Manage Supplies • Office equipment maintenance • Organize the office layout and order stationery and equipment • Maintain the office condition and arrange necessary repairs • Visitors engagement • Address employees queries regarding office management • The ability to assume responsibility for the execution of the Reservation Department’s policies and procedures and manage the daily operation. • The ability to conduct standards testing including call observation • The ability to conduct regular WRO test calls and provide timely feedback • The ability to select and train reservations staff, discipline and recommend succession/termination as necessary, and conduct performance appraisals. • Ability to produce and publish a monthly analysis/report summarizing the marketing activity at the end of the month and present it to the planning committee and production team