Gehan Essam

Work Experience

Arab dairy

Feb 2019 - Present -6 yrs, 5 months

Egypt , Cairo

Job Details:Leading customer service agent team Developing and implement a plan to establish customer data base for the organization Answering consumer's requirements which received on the official page and company's website Evaluate customer service representative and determine KPI's Interviewing candidates for the customer service position Training new employee Prepare a weekly report for the sales manager

Jan 2017 - Jan 2019 -2 yrs

Egypt , Cairo

Job Details:Answer customer / consumer requirements Follow up with salesman Support salesman in achieving targets Prepre daily sales visit report Prepare the sales data analysis report and present it professionally

exceligent academy

Sep 2016 - Dec 2016 -3 months

Egypt , Cairo

Job Details:• dealt with clients requests • responsible for the content • evaluate the level of programs and trainee performance • reading the testimonial and using it in 1digital marketing • Prepared reports for internal and external clients • prepared a shortcuts for ( word, excel , power point, outlook) by Photoshop • prepared the certifications by using Photoshop • prepared a motivation PNG by using Photoshop • prepared a presentation(خطواتك الاولى لمستقبل عملى ناجح ) by using power point. • prepared a workshop( how to get a job ) • screened more than 1200 CV and made shortlist for trainers and clients • data entry for the clients and prepared a client data for them

Human resources diploma