Gehan Adel El Sayed

Almosafertrip

• Officer - Air Quotation ManagementFull Time

  Sep 2021 - Apr 2024 -2 yrs, 7 months

  Egypt , Giza

  • Job Details:●Receiving all requirements that are coming from all offline sales channels for the group ●Communication with the airline to solve complaints provided by the customer about his flight like reissue approval, refund approval, etc ●Follow up on pending bookings either with team members or suppliers/vendors. ●Negotiate with suppliers or vendors to get the best rate to accommodate customer requests. ●Handling individual hotel bookings in Spain and Saudi Arabia. ●We are handling private jet aviation requests (A320, G450, etc) KSA market. ●Supporting for salesforce team to resolve the issue of reports. ●Sharing the report for ticketing issues with the financial team
• Support staff 2 in fulfillment departmentFull Time

  Sep 2019 - Aug 2021 -1 yr, 11 months

  Egypt , Giza

  • Job Details:●Modification of Flight Reservations and Tickets that can not be handled online such as ticket in exchange, voids, cancellations and refund processing. ●Receiving all requirements that are coming from all offline sales channels for the group. ●Working on airline systems ( Amadeus GDS,Galileo, LCC portal, BSP ). ●Working on the Saudi Arabian, Emirates, and Kuwait markets.