Gehadz Eldanf

Patient Educator

• Job Details:Complaints handling regarding the device, assessing the issue, applying the replacement policy for the eligible ones, and orienting the customer to the right best route to avoid repetition and further complaints. Customer care support through telephone. Provide medical education information with the customers regarding freestyle libre device. Create a list of instructions for pre- and post-operative care. Maintain patient logs of all who are eligible for replacement the device.