Gehad LABEEB

Project Assistant (Communication and Cultural Orientation)

• Job Details:Provide accurate, up-to-date information to individuals through various channels at the RSC MENA Information Center, ensuring accessibility for all, including at-risk individuals, and proper staff training. Conduct regular quality control of communications and cultural orientation data in START and other tools, ensuring accuracy, clarity, and compliance with USRAP and RSC SOPs, while proactively addressing any backlogs or issues to supervisors. Coordinate with supervisors to liaise with other teams and units in RSC Doha and other RSCs, providing regular reports on the team's progress to supervisors and team members. Train communications & cultural orientation team members to manage activities efficiently, update databases accurately, and assist in monitoring team performance. Oversee communications and cultural orientation activities in assigned areas, including case consultation, the information center, public affairs, and scheduling, while guiding and monitoring teams in completing tasks.

Migration Service Assistant

• Job Details:Providing services and support via phone, email, and face-to-face to the family reunification applications to join core family members in Germany. Supporting VAO (Visa Application Office)/evacuation program to assist Arab beneficiaries in document preparation and applying for German visa and residence permit. Receiving walk-in applicants at IOM Istanbul office, reviewing their documents, answering queries. Advising, reviewing, preparing, and filing supporting documents prior to appointment dates for beneficiaries. Completing different types of questionnaires on behalf of applicants while ensuring accuracy of the information and verifying the consistency of the information in the questionnaires with the documentation provided and collecting bio on behalf of the German consulate and sending files to the German consulate. Maintain high level of accuracy of data capture, by ensuring that the information collected and recorded in the case management system are correct, complete, comprehensive, and updated always.

Customer Support Representative

• Job Details:Follow through with all customer applications as assigned by the manager and clarify information received from clients and provide an alternative solution if necessary.