Jihad Mohamed El-Mohtady

Office ManagerFull Time

Customer Service,, call center & CRM AgentFull Time

• Job Details:- Make customers feel valued, welcomed and accepted. - Treat each customer as if he or she was the most important person on the planet. - Understand the mindset of a customer. - Be patient with demanding customers. - Relay information and clear manner. - Remain calm, respectful at all times (even when customers are angry and argumentative). - Quickly understand and interpret customers' needs and wants (even if this means having to read between the lines). - Quickly research and investigate issues that concern a customer. - Take ownership of my customer’s needs, and always see problems through until they are fully resolved. - Learn about a company’s product or services quickly. - Make a customer’s experience as enjoyable as possible Understanding the customer's point of view . - Responding quickly to their requests. - Being attentive to their needs - Listening carefully to what they have to say. - Having a professional manner when talking to them. - Being polite and helpful at all times (everyone prefers to talk to nice, pleasant people). - Showing them that I can do everything possible to accommodate them.

personal assistantFull Time