Gehad Ali
Cabin Crew at Air Arabia
Faisal, Giza, EgyptWork Experience
Expedia group universal chat agentFull Time
Expedia
Sep 2020 - Nov 2021 -1 yr, 2 months
Egypt , Cairo
- Job Details:Assisting all Expedia group and its affiliates, all English speaking customers all over the world, with their travel needs, rewards program issues, flights voluntary and involuntary changes and cancellations. Taking escalations when customers ask for a supervisor
Expedia US chat agentFull Time
Expedia
Jun 2020 - Sep 2020 -3 months
Egypt , Cairo
- Job Details:Helping Expedia US, Travelocity, Orbitz and CheapTickets customers with all of their travel needs over the online chat
Education
Faculty of English language and Literature, Cairo Uni. in English Language and Literature
Cairo University (CU)Jan 2014 - Jan 2018 - 4 yr
High School - Thanaweya Amma
Gamal Abdel Nasser secondary schoolJan 2014
Achievements
-Having 2-3 years experience in travel industry. -Having 2-3 years experience in ticketing and GDS systems (Sabre Red, Amadeus and Fare Logix). -Having 2-3 year experience in customer service and hospitality. -Speaking fluent English like native speakers. -I’ve finally got my own car from my own money. I feel proud of myself :D -Going through by bucket list. Traveling domestically for now -Tried the Hot-Air Balloon in Luxor and Diving in Sharm El-sheikh - Cabin Crew License
Languages
Arabic
FluentEnglish
FluentTurkish
Intermediate
Training & Certifications
Cabin Crew License
Egyptian Civil Aviation Authority·2022fare Logix
Expedia·2020Amadeus
Amadeus IT·2019Sabre Red
Expedia·2018TICO
Expedia·2018TICO
Travel Industry Council of Ontario·2018English
SYE·2016