Gawad Badr
Sales Executive at Dyafa
Ar Rifa', BahrainWork Experience
Walmart Customer Service RepresentativeFull Time
- Job Details:Verifying the customer's information. •Handling Complaints. •Handling frustrated customers and provide them with the needed information about any inquiry. •Provide proper solutions. •Making sure about customer's satisfaction. •Helping customers going through the Walmart website or app.
Hilton Honors Reservation & Customer Care RepresentativeFull Time
Sutherland Global Services
Jul 2021 - May 2022 -10 months
Egypt , Alexandria
- Job Details:Verifying guest's information. •Handling complaints. •Reserving rooms. •Applying compensation. •Checking guest's account. •Providing all the needed help for the guest and the proper solutions. •The guest satisfaction about his stay and the quality of service provided.
Guest Service RepresentativeFull Time
Abou El Houl Palace
Sep 2018 - Jun 2021 -2 yrs, 9 months
Egypt , Cairo
- Job Details:*Represents the hotel to the guest throughout all stages of the guest's stay. *Help guests completing registration cards and then assigns rooms, accommodating special requests whenever possible. *Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
Education
Bachelor's Degree in Tourism Management
Arab Academy for Science, Technology and Maritime Transport (AAST)Jan 2021
Skills
Languages
Arabic
FluentEnglish
FluentFrench
IntermediateSpanish
Beginner