Gautham D C

Team Lead Customer Support

• Job Details:Supervise, mentor, and support a team of customer support representatives. Monitor team performance and ensure targets are met. Oversee daily operations and ensure timely resolution of customer queries. Prepared regular reports on team performance, customer feedback, and support trends for senior management. Conducted onboarding and continuous training sessions to enhance team skills and knowledge of products/services. Ensured consistent, professional, and empathetic communication with customers across all channels.

Sales and Support Executive

• Job Details:Provide accurate valid and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution. Build sustainable relationships and trust with customer accounts through open and interactive communication. Kept up-to-date on company policies and procedures, ensuring accurate information sharing with customers.