Gasser Ayman Hamouda

POS Merchant support SpecialistFull Time

• Job Details:1. Arab African International Bank [AAIB] POS Aquirer. 2. North Africa Bank [Libya]. 3. Contact project. # Granting Authorizations. # Suspecious Transactions Investigation by using Code 10 or by calling the issuer bank. # Transaction Cancelation: I. Release Pending Authorizations. II. Void Transactions. # Performing cardholder present and non present transactions (Third-party & Virtual Cards & Mail Order) by sending data confirmation request after checking all the documents to receive an official confirmation (Mail or Fax) to avoid any chargeback. # Quality service provided to the merchant by following up on the maintenance tickets to reach the merchant satisfaction. # Merchant inquires (Financial & Authorizations). # Opening Maintainance Tickets for: I. Terminals Maintainance. II. Roll Paper Requests. # Delivering after checking (Refund & Manual Entry & Maestro cancelation) that received from the merchant upon agreement with AAIB to the operation department. # Referal calls (Vise & MasterCard). # Merchant Training. # Any Inquiry for Diners & Contact Merchant. # Any Inquiry for North Africa Bank (Libya): I. Activate Cards. II. Block Cards. III. Any inquiry for cards balance and transactions activity. IV. Performing Reports (Cards Status) when required. # Audit: To provide the best service the auditor (Night shift) review all the tasks and requests that done during all the day and resolve any issues or mistakes he found immediately then send E-mail to the seniors to find solutions to ensure this issues don’t happen again. # Performing Quality Sheets. # MasterCard International Gateway Service (MIGS): This service is provided by MasterCard to grant manual authorization for prim merchants to authorize any transaction for our merchant when we are facing any issue in our system (Downtime). ii. Customer Service, Telesales (Vodafone UK) (6 Months). iii. Sales & Marketing (Bench Mark Integrated Solutions & Organization) (4 Years).

Customer service SpecialistFull Time

• Job Details:1- Customer Service, Telesales (6 Months). 2- Telesales (Emerging Media) (Vodafone UK outsource)