Gasser kamel

Regional Head of OperationsFull Time

• Job Details:Strategic: o Responsible for supporting the CEO in developing and directing strategy towards the profitable growth and operation of the company. o Developing strategic operating plans that reflect the longer-term objectives and priorities established by the Board o Maintaining an on-going, transparent dialogue with the ECO to ensure the CEO is kept up to date with day to day activities o Maintaining an on-going, transparent dialogue with the Chair of the Board to ensure the Chair is kept abreast of exceptions that will impact the business o Lead on the execution and further development of the shared vision and mission for the organization o Ensuring appropriate operational planning and quality assurance control systems are in place and complied with o Ensuring appropriate financial planning with control systems are in place and complied with Assuming full accountability to the MD for all company operations o Be the driving force in identifying and developing new opportunities for the organization to sustain growth o Make provision for the development and management of the organization’s technological infrastructure and information systems o Provide strategic advice and guidance to the MD and members of the Board, to keep them aware of developments within the industry and to ensure that the appropriate policies and procedures are developed to meet the company’s mission and objectives and to comply with all relevant statutory and other regulations o Develop and maintain research and development programs to ensure that the company remains at the forefront in the industry, applies the most cost-effective methods and approaches, provides a leading edge, unique service which ensures the company remains competitive o Develop and maintain an effective marketing and public relations strategy to promote our services to a wider market specific audience Operational: o Ensuring that the operating objectives and standards of performance are not only understood but owned by management and all other employees o Successfully implementing company policies and procedures o Building and maintaining an effective Management team o Closely monitoring the operating and financial results against plans and budgets taking remedial action where necessary and informing the Board of significant changes o Maintaining the operational performance of the company o Representing the company to major customers and professional associations o Lead on the development and definition of policies o Act as a role model and drive the continuous development of ISO9001 standard through the o Compliance Strategy and Quality Improvement Plan o Ensure compliance to Health and Safety Legislation internally and externally o Ensure that items requiring the attention of the Board are submitted in a timely manner and that relevant briefing papers are presented in sufficient time to allow consideration of content o Embed a mind-set of continuous improvement in all activities within your control o Keep abreast of industry news and market forces that may have both an adverse or positive influence on the organization o Review and seek to influence the social, political, economic, technical and legal factors within the sector environment, identifying and responding to the needs and interests of the organization’s stakeholders People: o Provide direction and leadership to ensure the achievement of objectives, targets and strategic plans o Manage the Management team to ensure that Bites.com meets its obligations to clients and stakeholders o Develop and sustain effective working relationships with all stakeholders o Act as a role model and drive the continuous development of Investors in People principles through the HR Development Plan o Lead, manage and motivate employees to deliver high performance results o Actively promote equality and diversity in the workforce o Oversee the recruitment, selection and development of the organization’s succession plan o Ensure that the organization is compliant with all regulatory and industry requirements; Health &Safety, DBS, Quality management and Data Protection requirements o Ensure that the appropriate structures, systems and processes are in place to keep the organization abreast of industry policy, legislative changes/impact o Develop the organization to be an ethical business in all respects of its activities o Ensure compliance with HMRC

Dispatching Operations ManagerFull Time

• Job Details:Dispatching Operations Manager o Direct reports: 5 Supervisors o Team size: 500+ as well as 1 BPO (200+ agents) o Launch and Management of Hungerstation Dispatching team in Egypt (300 agents) o Managing the relationship and review the performance with the BPO. o Oversee the implementation of technology solutions throughout the organization o Using organization and prioritization skills to address and follow-up on pending issues with relevant departments o Being self-accountable for improvements of overall functions on a regional scale and driving actions in standardizing SOPs and optimizing tools o Ensuring team projects are properly defined and scoped including well-written problem statements and quantifiable goals and baseline data. o Providing Project and Key stakeholder alignments on initiatives to ensure they are connected to the overall company strategy and initiative. o Communicating and liaising at all leaves of the organization including product, tech, marketing. legal and other operational departments. o Design policies that align with overall strategy

Dispatching SupervisorFull Time

• Job Details:o Direct reports: 5 Team Leaders o Team size: 90+ o Ownership in driving process alignment and creation of workarounds o Participating in and contributing to recruitment efforts in order to hire the best talents o Build a strong relationship between Team Leaders and the team’s management o Enhance connectivity and communication between the line of businesses in order to improve the overall performance o Reach given targets by driving the mindset towards the company’s values and strategy