GY
Gasser Mokhtar Younes
Customer Account Manager at Deletio Media
Sidi Gaber, Alexandria, EgyptWork Experience
Deletio Media
Oct 2024 - Present -9 months
Egypt
- Job Details:Client relationship management, account growth, service delivery, reporting and insights, contract management, collaboration and communication.
Amazon
Feb 2023 - Oct 2024 -1 yr, 8 months
Egypt
- Job Details:Installation and maintenance of IT equipment, troubleshooting hardware and software issues, asset management, collaboration with vendors, project support, training and mentorship.
Arope Insurance - Blom Bank Group
Dec 2019 - Jan 2023 -3 yrs, 1 month
Egypt
- Job Details:Coordinate day-to-day activities, assist customers with insurance products, manage branch staff, conduct performance reviews.
Customer Support Representative
Xceed
Aug 2018 - Dec 2019 -1 yr, 4 months
Egypt
- Job Details:Handle customer support inquiries, problem solving, upselling and cross-selling, technical assistance, complaint handling, documentation.
Skills
- Project Management
- Time Management
- Multi-Tasking
- Problem Solving
- Detail Oriented
- Strong organizational skills
- Financial Skills
- Presentation Skills
- negotiation skills
- Communication skills
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Languages
Arabic
FluentEnglish
Intermediate